Join Reebok Europe
Our client, Reebok Europe, is building something new. With ambitious growth plans across the UK and wider European markets, they are expanding their London team and looking for driven, commercially minded talent to be part of the journey. Based in Fitzrovia, you will join a dynamic, multicultural, and multinational environment with strong opportunities to learn, grow, and progress.
Reebok Europe is seeking a commercially minded Sales Operations & Customer Service Team Leader to take ownership of the Amazon account, manage daily operations, and play a key role in delivering best-in-class customer experience. You will act as Amazon’s primary service contact, while also supporting the wider Sales Operations & Customer Service Team.
Key Responsibilities
• Act as the primary customer service contact for Amazon.
• Build strong relationships with account contacts to understand their operational needs and service expectations.
• Produce orderbooks focusing on customer requirements and business targets .
• Ensure your team has the tools and training required to successfully do their job by regularly and reviewing their performance.
• Coach and support the team to enable them to become the best they can be.
• Have an overview of what is going on in your region, and feedback any successes and challenges to your manager.
• Keep track of your teams KPIs and support the team in understanding the importance of achieving them.
• Become an “expert” in your customer group.
• Keep your manager informed of any challenges with your customers/orders etc.
• Enter orders into the system where required.
• Manage and input customer data including, pricing, part numbers and VAS.
• Analyse order book and inform customers and sales teams of any challenges preventing the orders from shipping.
• Work with sales and logistics teams to identify and resolve any order risk or delay .
• Ensure orders are accurate and as the customer requested them by reviewing them prior to the shipping window opening.
• Communicate and if necessary, visit key customers on a regular basis to review the shipping season, and prepare for the next one.
• Build and develop strong working relationships with external and internal customers.
• Assist customers with pricing, credits, invoices and terms.
• Investigate initial requests for returned items, negotiate with customer to keep items and correct the situation as needed; complete appropriate Return Authorisation (RA) paperwork in timely manner.
• Provide strong support for all sales reps in terms of orderbook management information, and any associated risks to the orders.
• All other duties and special projects as assigned.
Profile
- Proven Amazon account experience (essential).
- Excellent stakeholder management capability.
- Organised, structured, confident and fast-moving.
- Clear communicator with a proactive mindset.
- Strong Excel skills.
Excellent salary and perks
