Company Description
IPJ London - a workplace furniture consultancy based in London. For many years, we have been providing furniture for major clients, leveraging our independent approach and extensive industry knowledge to recommend and supply cost-effective solutions. We work closely with clients, architects and designers to offer products from leading manufacturers, covering all office furniture needs. Our success is built on delivering high-level service and advice from project inception through post-completion.
Role Description
This is a full-time role located in London for a Sales Operations Manager. The Sales Operations Manager will oversee order entry and processing using CRM or ERP systems, managing end-to-end order placement and fulfillment process. This includes managing inventory and coordination, shipping, and ensuring timely and accurate delivery to customers. The role requires strong leadership, analytical skills, and the ability to streamline workflows for efficiency and customer satisfaction, handle inquiries and resolve issues related to order status or deliveries.
Qualifications
- Strong Analytical Skills and Operations Management experience
- Excellent Communication and Customer Service skills
- Record in managing Customer Satisfaction
- Excellent communication and problem-solving skills.
- Ability to manage a team and work collaboratively
- Experience in the furniture or related industry is a plus
