The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary: We're seeking a motivated graduate analyst to join our Business Operations team during a pivotal transformation phase. This role offers a unique opportunity to make immediate impact by streamlining how we work, engaging directly with stakeholders across the organization, and helping design automated solutions that will scale our operations. Your fresh perspective and analytical mindset will be invaluable as we transition from manual workflows to efficient, automated systems.
Job Description:
Essential Responsibilities:
- Contribute to the planning and execution of operational processes.
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Work with team members to optimize workflows and enhance efficiency.
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Propose improvements within their team and related peer teams.
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Exercise judgment on significant business issues.
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Assist in resource allocation and program execution.
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Provide continuous feedback to inform business processes and decisions.
Expected Qualifications:
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1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional_Responsibilities_And_Preferred_Qualifications:
Executive Support and Coordination
Provide direct support to the office of the SVP such as handling time-sensitive requests, gather information for executive decision-making, preparing briefing materials, coordinate meetings with engineering leads, and manage ad-hoc projects that require quick turnaround. This exposure to executive-level operations will provide valuable insight into how leadership prioritizes and makes strategic decisions.
Project Management Office Coordination
Support the PayPal Planning process through organization and maintenance of project portfolios across multiple workstreams, including, but not limited to, maintaining project documentation in Confluence and SharePoint as well as coordinating resource allocations and team assignments (in-line with internal Census data metrics) ensuring team capacity views are up to date and aligned with strategic priorities. This is an excellent opportunity to learn PMO fundamentals while working closely with senior program managers, gaining exposure to the full project lifecycle from initiation through delivery.
Business Operational Support
Provide support for ongoing business operations activities including reporting, data analysis, dashboard creation, and ad-hoc projects. Help reduce the burden of repetitive tasks on senior team members through smart automation and improved workflows.
Process Improvement and Systems Automation
Support the team in identifying opportunities to streamline manual processes and improve operational efficiency. Help document current workflows and contribute ideas for automation using our existing toolset (Office 365, Power BI, Atlassian and available AI tools). Assist in building and maintaining reports and dashboards that provide visibility into operational metrics, supporting decision-making across the engineering organization.
What We're Looking For
Educational Background
Recent graduate or within 2 years of graduation with a degree in Business, Engineering, Computer Science, Information Systems, or related field.
Analytical Skills
Strong problem-solving abilities with comfort working with data. Experience with Excel including formulas, pivot tables, and data manipulation. Familiarity with data visualization tools is a plus.
Technical Aptitude
Comfortable learning new systems quickly. Experience with Office 365 suite (Excel, PowerPoint, Power BI, Power Automate) and/or Atlassian tools (Jira, Confluence) is beneficial but not required.
Collaboration
Team player who thrives in a fast-paced environment and enjoys working with diverse groups, particularly engineering teams.
Nice to Have
Experience with business process modeling or workflow automation tools
Familiarity with Agile/Scrum methodologies
Previous internship or project experience in business operations, consulting, or process improvement
Knowledge of change management principles
Understanding of software development lifecycles and engineering operations
What You'll Gain
This role offers exceptional learning opportunities for a graduate analyst. You'll gain rare direct exposure to executive leadership, understanding how strategic decisions are made at the SVP level while supporting engineering operations. You'll work on enterprise-level operations, engage with senior engineering leaders, and see the direct impact of your work on organizational efficiency. You'll develop skills in process improvement, systems design, stakeholder management, and change management that will form a strong foundation for a career in business operations, program management, or strategy.
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is $62,000 to $102,300
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx
to view the notice.
