Director of Sales Operations
Department: Sales
Reports to: VP of Sales Operations & Marketing
This organization is a fast-growing manufacturer specializing in dietary supplements and sports nutrition products. They operate as a leading contract manufacturer, providing end-to-end solutions for brands seeking high-quality formulations and scalable production. Their focus is on delivering exceptional customer experience through streamlined processes, operational excellence, and innovative product development. With a commitment to quality, compliance, and speed-to-market, they serve a diverse client base in the health and wellness industry, helping partners bring their products to life efficiently and reliably.
Position Summary
The Director of Sales Operations is responsible for enhancing customer experience, accelerating sales execution, and improving communication across departments. This role requires a proactive, detail-oriented leader who thrives in a fast-paced, cross-functional environment. The position combines internal leadership with strong customer-facing skills to support a rapidly growing customer base.
Key Responsibilities
- Act as a cross-functional coordinator for the Sales organization, ensuring smooth handling of customer requests and internal action items.
- Oversee customer credit requests and product-related inquiries, collaborating with Customer Success, Quality, and Operations for accurate resolution.
- Drive daily task completion and internal coordination to accelerate revenue-generating activities.
- Manage a portfolio of customer accounts as a sales representative.
- Improve communication workflows, response times, and alignment across Sales, Customer Success, and Operations.
- Respond to escalations and coordinate with R&D, Operations, Supply Chain, Regulatory, and Quality teams.
- Manage and mitigate customer credits and issue resolution, including documentation and communication.
- Provide operational support for the Sales team, tracking deliverables and ensuring timely completion of tasks.
- Identify and address process gaps affecting customer experience, accuracy, or turnaround times.
- Assist in developing SOPs, workflows, and cross-functional processes to support scalability.
- Participate in internal and customer calls as requested by Sales leadership.
Qualifications
- 4-7 years of experience in sales operations, account management, customer service, or project management within manufacturing, CPG, nutraceutical, or similar industries.
- Strong organizational skills with the ability to manage multiple priorities under tight deadlines.
- Proven ability to resolve complex challenges involving operations, quality, timelines, or financial impacts.
- Excellent written and verbal communication skills for professional interaction with customers and internal stakeholders.
- Understanding of manufacturing workflows, operational dependencies, and timelines.
- Experience working cross-functionally in high-volume environments requiring fast turnaround and consistent follow-through.
- High degree of accountability, urgency, and reliability.
- Adaptable and motivated to thrive in a fast-paced, growth-driven environment.
Reach out if you or anyone in your network is interested.
