Company Description
Chirp is dedicated to providing relief and joy to as many people as possible through innovative, everyday products. Since 2015, Chirp has specialized in creating unique relief solutions that improve the quality of life for customers. At Chirp, we believe in enjoying life to the fullest—whether it's through outdoor adventures, family time, or working alongside a team of passionate individuals. Our mission revolves around improving lives, fostering meaningful connections, and delivering products that make a lasting impact.
Job Summary
The Domestic Sales Operations Specialist supports the domestic sales organization with a strong focus on Big-Box and national retail accounts. This role ensures the accurate execution of sales operations, effective coordination across internal teams, and reliable reporting to support strategic retail customers. The position plays a critical role in driving operational excellence, compliance, and customer satisfaction within the domestic retail channel.
Key Responsibilities:
Sales Operations & Retail Execution
- Support domestic sales teams managing Big-Box and national retail accounts with order management, pricing setup, promotions, and sales documentation
- Ensure accurate and timely entry of high-volume sales orders, forecasts, and customer data in ERP systems
- Support execution of retailer-specific requirements, including routing guides, compliance standards, and EDI processes
Big-Box Account Support
- Act as a primary operational support partner for Big-Box retailers, ensuring alignment with customer programs, promotions, timelines, and Collaborative Forecasting, Replenishment, and Planning (CFRP) initiatives
- Coordinate with sales, supply chain, and demand planning teams to support CFRP activities, new item setup, line reviews, resets, and promotional execution
- Support collaborative forecasting, inventory planning, and replenishment discussions with retailers to improve forecast accuracy and in-stock performance
- Track retailer scorecards, chargebacks, compliance metrics, and deductions, partnering with internal teams to investigate and resolve issues
Sales Data, Reporting & Analysis
- Prepare and maintain sales reports and dashboards related to Big-Box performance, including volume, revenue, margins, promotions, and forecasts
- Analyze sales trends and customer performance to identify risks and growth opportunities
- Support demand planning and forecast accuracy for high-volume retail accounts
Cross-Functional Coordination
- Serve as a liaison between domestic sales, finance, supply chain, logistics, customer service, and marketing teams
- Support issue resolution related to fulfillment, inventory availability, pricing discrepancies, deductions, and billing
- Assist with preparation for customer meetings, line reviews, and internal business reviews
Pricing, Promotions & Compliance
- Assist with pricing setup, promotional discounts, bill-backs, and margin analysis in accordance with company and retailer policies
- Support contract and program documentation, including promotional agreements and compliance tracking
- Ensure audit readiness and adherence to internal controls and Big-Box retailer requirements
Qualifications:
Education & Experience
- Bachelor’s degree
- 2–5 years of experience in sales operations and retail sales support
- Experience supporting Big-Box or national retail accounts strongly preferred
Skills & Competencies
- Strong analytical skills with the ability to manage large data sets and retail reporting
- High attention to detail and ability to manage high-volume, fast-paced operations
- Proficiency in Microsoft Excel, ERP and EDI
- Strong communication and cross-functional collaboration skills
- Ability to manage multiple priorities and tight retail deadlines
- Excellent written and verbal communication skills.
