Job Title: Sales Operations Specialist
Location: On-site – Lehi, Utah
Type: Full-time
Company Description
Chirp is dedicated to providing relief and joy to as many people as possible through innovative, everyday products. Since 2015, Chirp has specialized in creating unique relief solutions that improve the quality of life for customers. At Chirp, we believe in enjoying life to the fullest—whether it's through outdoor adventures, family time, or working alongside a team of passionate individuals. Our mission revolves around improving lives, fostering meaningful connections, and delivering products that make a lasting impact.
Job Summary
The Sales Operations Specialist supports the sales organization by managing order workflows, maintaining accurate systems data, coordinating cross-department tasks, and ensuring efficient day-to-day sales operations.
Responsibilities
· Process and validate sales orders in the ERP system
· Review pricing, terms, product availability, and required documentation
· Coordinate with Sales, Finance, and Operations to resolve order or billing issues
· Maintain data accuracy, including accounts and product details
· Track order status, fulfillment milestones, and communicate updates to internal teams
· Support sales onboarding with system access, training materials, and process guidance
· Assist in maintaining sales process documentation and SOPs
· Identify workflow bottlenecks and recommend improvements
· Support execution of promotions, pricing updates, and product launches
· Handle internal support tasks such as office supply management and team supply runs
· Provide general operational assistance to the teams as needed
Qualifications
· 1–3 years in sales operations, order management, or sales support
· Strong attention to detail and organizational skills
· Experience with CRM or ERP systems (NetSuite, Dynamics, etc.)
· Clear communication skills across teams
· Ability to manage multiple deadlines in a fast-paced environment
· Proficiency in Excel
· Experience in B2B, manufacturing, or distribution environments
· Knowledge of order-to-cash or quote-to-cash processes
