The Role:
As a Business Operations Manager you will be responsible for driving and embedding the organisation’s business operating system. Reporting to the Head of Business Operations, this position oversees the day‑to‑day rhythm of operations, business processes, and performance monitoring that support consistent and reliable execution across the company. It also provides project management support for key cross‑functional initiatives and go‑to‑market activities.
This is a hands‑on, highly collaborative role. It partners closely with Product, Sales, Customer Delivery, Customer Success, and Corporate teams to ensure priorities are clearly tracked, performance is transparent, and issues are identified and addressed quickly.
This is not a functional operations role and does not own delivery outcomes. Instead, it ensures that the system of execution works effectively.
Your responsibilities will include:
Drive the enterprise operating pace by coordinating planning cycles and review forums, preparing decision‑ready materials, and ensuring all actions and follow‑ups are completed.
Implement and maintain standardised business practices defined in conjunction with the Head of Business Operations and broader Operations and Functional Leaders.
Ensure consistent application of planning, prioritisation, escalation, and review disciplines.
Produce and maintain enterprise and cross-functional performance dashboards.
Collect, validate, and synthesise data from multiple functions.
Provide Project Management support to a range of cross-functional priorities and initiatives (Arrowhead Plan 2026), tracking execution and progress.
Monitor dependencies, risks, and capacity constraints.
Identify opportunities to improve the efficiency and effectiveness of operational practices.
The Skills you’ll need:
Highly organised with strong attention to detail.
Strong analytical skills and confidence working with data and metrics.
Able to influence through structure, clarity, and follow-through.
Experience supporting cross-functional execution in complex environments.
Exposure to enterprise planning, performance reporting, and governance.
SaaS or cloud business exposure.
It would be great if you had:
Experience of senior operations leadership roles within B2B software or technology-led organisations.
What can Tribal offer you?
We offer a range of exceptional benefits to support your wellbeing and work-life balance, including a comprehensive Health Cash Plan, Private Medical Insurance and Employee Assistance Programme, along with a generous parental leave package and the ability to buy or sell holiday each year. We also offer the option of working overseas for up to 8 weeks per year. You'll also have access to E-Learning Opportunities to enhance your skills, Volunteer Days to give back to your community and access to Achievers, our reward and recognition platform, to ensure you can thrive both personally and professionally in a supportive and rewarding environment.
A full job description is available on request. Please contact the internal People Team and we can send this via Email.
As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector.
Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.
