Career Area
Sales
Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About EAME Distribution
EAME Distribution’s mission is to deliver superior customer experience, profitable market leadership and services growth through a differentiated distribution network. We work closely with our segment partners & Cat® dealers across Europe, Africa, Middle East, and Eurasia.
The
Marketing Sales & Operations Representative (MSOR) drives dealer sales capability, operational execution, and customer experience improvements to capture Prime (equipment) and aftermarket growth. This role consults with dealers and internal stakeholders to accelerate quoting velocity, improve Prioritised Service Events (PSE) (leads) and Prime closure rates, and increase participation in strategic programs. The MSOR serves as an advisor on marketing, sales, and business processes—ensuring dealers execute with excellence and deliver on business plan objectives.
Key Objectives Within This Role
- Increase dealer participation in Prime and aftermarket
- Improve PSE & Prime closure
- Improve speed‑to‑quote
- Strengthen dealer marketing & sales capability
What You Will Be Doing
- Accelerate dealer revenue and profitability by increasing participation in Prime and aftermarket opportunities.
- Drive sales effectiveness by embedding strong value‑selling behaviours, disciplined quoting, and consistent follow‑up.
- Improve conversion and close rates by identifying performance gaps and delivering targeted commercial action plans.
- Increase quotation velocity and win rate by analysing pipeline data, removing blockers, and reinforcing best‑practice quoting.
- Ensure delivery of dealer business plans by governing execution of sales, marketing, and customer experience initiatives.
- Proactively manage underperformance, deploying corrective actions that protect growth and customer satisfaction.
- Act as a commercial advisor to dealers, translating customer and performance insights into revenue‑generating improvements.
- Support growth through effective marketing execution, lead generation, and strong adoption of digital sales tools and insights.
Skills Needed To Be Successful In This Role
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
- Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
- Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.
Job Title: Marketing and Sales Operations Representative
Contract: Permanent
Salary: £47,500- £57,500 depending on experience
Benefits: 27 days annual leave + bank holidays, up to 10% bonus, Flexible Buy in Benefits such as Private Medical, Healthcare, Vison & Dental schemes, Green Car Scheme and more, Share Scheme (50% Company Matched), Contributory Pension Scheme (Contribution double by Company up to 10%), Free Car Parking, Caterpillar Advantage website
Location: Solihull
Travel: 50% Europe and Eurasia
What We Offer
From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.
You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.
About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For the past 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Posting Dates
February 2, 2026 - February 15, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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