Job Title: Sales Operations Specialist II
Location: Danvers, MA - Onsite
Compensation: $60,000-$65,000
About this position: The Sales Operations Specialist at Advantech is responsible for daily order management, customer relations, and analyzing information necessary to ensure products are successfully launched & fulfilled in a timely manner. Being a self-starter is critical, as this person will work directly with specific Key Account Manager(s) to develop, plan, launch, manufacture, and market their assigned accounts and to resolve any issues that may arise.
Responsibilities:
- Order Management on bookings, shipping, expediting, and backlog management for assigned accounts.
- Validate the accuracy of purchase orders on price, MOQ/MSQ, incoterm, shipping points, NCNR and communicate with customer for any necessary changes.
- Team up with assigned Key Account Managers to support the Sales Operations functions and drive future business after mass production.
- Manage EOL's: facilitate the execution of LTB, LOI, and communicate internally and externally to complete the process.
- Monitor customer’s receivable balance, assist with Account Receivable team on collection, and make recommendations to management regarding credit issues that may prevent shipment release.
- Communicate with various internal stakeholders including Accounting, Production, Supply Chain/Peripheral Trading, Logistics, RMA, etc. and resolve any issues.
- Work with Supply Chain for demand planning and inventory balancing.
- Mitigate risk by proactively identifying and reporting potential challenges. Work closely with customers and internal stakeholders until case is closed.
- CRM: Conduct month-end, quarter end, and year-end account activity analysis.
- Other duties and responsibilities as assigned.
Required Qualifications:
- Strong computer literacy with MS Office suite (Outlook, Excel, and Teams etc.).
- Excellent verbal, written communication and presentation skills.
- Extremely detail oriented and analytical with strong organization skills.
- Ability to interface with external and internal stakeholders, at all levels.
- Highly motivated, able to work independently, self-starter.
- Strong sense of integrity and the ability to take on challenges and initiatives.
Preferred Qualifications:
- Strong sense of integrity and the ability to take on challenges and initiatives.
- Education: Bachelor’s Degrees preferred, or equivalent combination of education, training, & experience.
- 1-3 years of experience in a combination of Customer Success Management, Account Management, or Supply Chain Management from similar industries.
- Experience utilizing an ERP system, SAP preferred.
- Bilingual is a plus.
Benefits:
- Competitive salary dependent on experience (DOE)
- Winning culture with a friendly, team-oriented environment!
- Generous benefits package including medical, dental, vision, long-term disability, and life insurance.
- Employee Assistance Program (EAP)
- 401(k) with company match
- Education & personal development reimbursement program
- Generous vacation and paid holidays package
- Company events, and lunches
- Work from home program – once eligible
- Referral Bonus
About Advantech: Founded in 1983, Advantech is a leader in providing trusted innovative embedded and automation products and solutions. Advantech offers comprehensive system integration, hardware, software, customer-centric design services, and global logistics support; all backed by industry-leading front and back-office e-business solutions. Advantech has always been an innovator in the development and manufacture of high-quality, high-performance computing platforms. We cooperate closely with our partners to help provide complete solutions for a wide array of applications across a diverse range of industries. To realize our corporate vision of Enabling an Intelligent Planet, Advantech will continue collaborating and partnering for Smart city & IoT Solutions.
World-class Recognition: Advantech is an authorized alliance partner of both Intel® and Microsoft®. Our customers will find the technologies we use inside our products to be widely compatible with other products in the global marketplace. In 2018 and 2019, Interbrand, the world-renowned brand consulting firm, once again recognized Advantech efforts to build a trusted, global brand; it also symbolizes a promise we gave to our business partners, which was to do our best to keep building a trustworthy brand that is recognized everywhere in the world. Advantech was selected as Interbrand’s #5 best Taiwan Global Brand in 2018.
Work Authorization: To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. More information can be found at https://www.pmddtc.state.gov/regulations_laws/itar.html
Advantech is proud to be an Equal Employment Opportunity employer. We accept applications directly from candidates only and will not be responsible for any recruiting agency fees absent from a formal agreement.
