At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The GMNS Product organization is building an operations team aimed at improving how products and capabilities are developed, delivered, and deployed. This team will implement initiatives that align business management with the company’s risk policies and help address any new risks as they arise.
As the Business Operations and Management Reporting Manager, this person will collaborate with GMNS stakeholders to create reports and metrics that provide insights, evaluate product performance, assess regulatory risks, and support informed management decisions. The role reports to the Director of Business Planning & Reporting and involves working closely with the analytics team to design dashboards that highlight each product’s contribution to the GMNS business and risk rating. These dashboards, intended for senior leadership, will show progress on OKRs and KPIs, target success metrics, and log Operational Risk Events (OREs). By partnering with the broader GMNS analytics group, this manager will help advance the organization's ability to use data for risk assessment and investments in GMNS products.
This is a great chance to join a growing team dedicated to delivering valuable information to senior leaders within GMNS.
Key responsibilities include:
- Executing operational readiness framework to enhance the GMNS Product Delivery Quality and integrate it into the overall Product Delivery Framework
- Facilitating mandate prioritization to drive alignment and appropriate handoff to the product/tech teams
- Championing new processes related to management policies by setting up intake tools, owning review/approval process, communicating best practices and storing required documents
- Working across GMNS Product leadership to identify reporting needs to drive better management oversight.
- Consulting with GMNS Product teams on how/where they enable metrics collection for new product features so metrics can be automated.
Skills/Qualifications
·5+ years experience in an operations role and/or management reporting function
·Experience working across teams to identify reporting needs, identify data sourcing opportunities & develop reporting solutions
·Ability to communicate across different teams & band levels to achieve outcomes.
·Ability to build storylines using data to support trends & opportunities.
·Excellent project management skills to deliver on commitments
Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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