About Hyperscale
Founding Business Operations Lead (SF In-Person Preferred)
Hyperscale is building the AI-native intelligence layer for physical operations - starting with trucking carriers. We're a team of ex-Samsara engineers and fleet operators automating the highest-volume office workflows (driver support, load coordination, scheduling) with agentic AI that actually moves the needle. Our products are deployed with some of the largest fleets in the US, autonomously handling ~70% of inbound calls with strong customer satisfaction. We’re a small team, moving fast, backed by top investors and advisors.
The Role
We're looking for a Founding Business Operations Lead who will own the operational backbone that lets us scale efficiently while we're growing fast. You'll work directly with the founders across go-to-market operations, customer success operations, strategic analytics, and special projects that don't fit neatly into existing functions.
This is a high-leverage, zero-to-one role. If you like fixing broken processes, finding signal in messy data, and building systems that compound, this role is for you.
What You'll Do
Go-to-market operations and sales systems
- Build and maintain our CRM foundation (Salesforce/HubSpot): pipeline hygiene, forecasting views, reporting dashboards
- Design territory planning, quota setting, and commission structures as we scale the sales team
- Own the deal desk function: pricing approvals, non-standard terms, contract review coordination
- Create repeatable sales processes and playbooks (qualification frameworks, handoff protocols, close plans)
Customer success and retention operations
- Build onboarding playbooks and health score models to identify expansion and churn risk early
- Track product adoption metrics and usage patterns to inform CS prioritization and product roadmap
- Design QBR templates, success plans, and renewal motion processes
- Partner with Product and Engineering to close the feedback loop from customers to roadmap
Strategic analytics and business insights
- Own the company metrics stack: ARR, pipeline, CAC, LTV, gross retention, net retention, and unit economics
- Build executive dashboards and board reporting materials (metrics decks, cohort analyses, growth models)
- Run ad hoc analyses to answer strategic questions: Which customer segments convert best? What drives retention? Where should we invest next?
- Model scenarios for pricing changes, sales capacity planning, and market expansion
Special projects and founder leverage
- Own high-priority cross-functional initiatives (fundraising prep, new market entry, partnership evaluations)
- Research competitive landscape, customer segments, and industry trends to inform strategy
- Build financial models and operating plans to support strategic decision-making
- Fill gaps across the company wherever there's high-impact work and no clear owner
What Success Looks Like (First 90 Days)
- Clean CRM with accurate pipeline reporting and forecasting visibility for leadership
- A simple but rigorous metrics dashboard tracking the KPIs that matter most (ARR, pipeline gen, win rate, retention)
- Onboarding playbook and health scoring framework live with initial customers
- At least 2 high-impact strategic projects completed (pricing analysis, territory planning, board deck, market research)
- Clear documentation and process around key operational workflows (deal approvals, renewals, customer handoffs)
Who You Are
- 3-6 years of experience in Business Operations, strategy consulting, investment banking, or high-growth startup operations
- Strong analytical skills with fluency in Excel/Sheets, SQL (or willingness to learn), and data visualization tools
- Comfortable with CRM systems (Salesforce, HubSpot) and go-to-market tech stack setup
- Excellent communicator who can translate data into crisp insights and recommendations for founders and leadership
- Bias toward action: you prototype quickly, get feedback, and iterate rather than over-engineering solutions
- High agency and comfortable with ambiguity: you define your own projects and drive them to completion
- Excited by the challenge of building operating systems and processes from scratch
Nice to Have
- Prior experience at a B2B SaaS company, especially in enterprise or logistics/supply chain
- Familiarity with AI product metrics (accuracy, escalation rates, automation rates, CSAT)
- Experience supporting fundraising processes or working with board-level reporting
- Exposure to customer success or sales operations roles
- Background in financial modeling or FP&A
Location
San Francisco preferred (in-person). We move quickly and value tight feedback loops across product, sales, and marketing.
Why Hyperscale
- Real product in production with major US fleets
- Clear ROI and strong metrics already working in the wild
- Direct access to founders and full visibility into company strategy and decision-making
- Opportunity to build the operational foundation for a category-defining company
- Shape the systems and processes that will scale with us from Series A through IPO
- Path to grow into VP of Operations or Chief of Staff as the company scales
To apply: Send a note with your LinkedIn and 1–2 examples of work you're proud of (an analysis that changed a decision, a process you built, a dashboard you designed, or anything that shows how you think and operate).
