Head of Business Excellence and Revenue Operations

NxtWave • Full-time • Hyderabad, IN • 2d ago

Head of Business Excellence and Revenue Operations

Role Overview

We are hiring a Head of Revenue Operations to architect and scale an automation-first revenue engine that powers NxtWave’s next phase of growth.

This is a systems design mandate and not just a reporting function.

You will own the complete lead-to-enrollment infrastructure across Marketing, Sales, and Business. Your focus will be improving conversion, eliminating inefficiencies, redesigning CRM architecture, and building a scalable operating system that enables revenue growth without proportional cost expansion.

You must think in funnel economics, system leverage, and long-term scalability and not just process execution.

Mission

Design and scale a fully integrated revenue infrastructure that:

Improves lead-to-enrollment conversion
Reduces operational inefficiencies and cost per lead
Minimizes manual dependencies through automation
Enables real-time, data-driven decision making
Scales revenue sustainably

What You Will Own

Funnel & Conversion Excellence

Improve end-to-end lead lifecycle performance
Strengthen MQL → SQL → Enrollment transitions
Reduce response delays and funnel leakage
Standardize lifecycle definitions across Marketing and Sales
Create clear ownership across every funnel stage

You will re-architect the funnel and not just optimize within it.

Automation & Operational Efficiency

Drive significant automation across lead handling workflows
Reduce dependency on manual lead assignment
Implement intelligent lead scoring and prioritization
Improve revenue efficiency through process redesign

You will replace manual friction with scalable systems.

CRM & Revenue Systems Architecture

Redesign CRM structure for clarity, governance, and scale
Build API-led integrations across revenue tools
Eliminate redundant tools and optimize technology stack
Ensure high standards of CRM data accuracy and hygiene

This role requires rebuilding systems where necessary — not maintaining legacy structures.

Analytics & Decision Intelligence

Build real-time revenue dashboards used by Sales and Leadership
Establish a single source of truth for revenue reporting
Introduce structured experimentation across funnel stages
Improve forecasting reliability and attribution clarity

Shift the organization from reactive reporting to predictive decision-making.

Organizational Capability

Reduce reliance on ad-hoc founder or leadership intervention
Implement SLA governance across CRM, lead operations, and communication systems
Build strong second-line leaders across Systems, Funnel Operations, and Automation

You are building both the engine and the operators who run it.

What Great Looks Like

Revenue Systems Thinker