Senior Manager of Revenue Operations

Cerby • Remote (Canada) • 4m ago

At Cerby we believe security is everyone’s business. Collaborating across your apps doesn’t need to be chaos. We are a mission-critical cybersecurity company that empowers your teams to operate securely and control their apps completely. We’ve built our product on the idea that teams deserve autonomy over their work apps. It turns out that why they are guaranteed a choice, security comes naturally.

More than 50% of all technology is spent outside of centralized IT organizations. Individual business units are taking their technology destiny into their own hands, and we enable that. End user onboarded applications are behind more than one third of all cybersecurity hacks. We provide the solution to manage that through enabling users to select their own technology and we automatically protect those applications.

About the role

As a Senior Manager of Revenue Operations, this role optimizes all GTM operations across Sales, Marketing, and Customer Success to ensure efficient processes, robust data integrity, and pipeline visibility that drive customer growth and retention. Reporting to the Head of Business Operations, this leader will be critical in supporting Cerby’s strategic roadmap toward profitability and growth, focusing on GTM efficiency and overseeing an expanding team.

What you'll do

Operational Optimization & Execution:

Design and scale GTM processes that unify Sales, Marketing, and Customer Success into a single, cohesive engine. Focus on eliminating friction during critical transition points (e.g., Lead-to-SDR, Sales-to-CS handoffs) to ensure a seamless internal and external experience.
Architect an integrated tech stack and data model where every marketing touchpoint and sales activity is traceable from initial lead capture to "Closed Won." Ensure 100% visibility into the customer journey to identify bottlenecks and conversion wins.
Empower the field by streamlining workflows and automating administrative overhead. You will be responsible for ensuring "all cylinders are firing" by providing reps with the tools, playbooks, and data they need to execute at peak performance.

Metrics and Financials:

Support the development and maintenance of the business scorecard in collaboration with finance, tracking and reporting on critical financial and operational metrics - such as ARR growth rate, gross margin, CAC payback, and free cash flow margin - to create a transparent view of GTM performance for leadership and investors.
Partner closely with finance to align GTM operational strategies with broader financial goals, assisting in establishing and tracking relevant metrics without assuming direct oversight.

Technology Stack Ownership:

Take ownership of the RevOps tech stack. Ensure every tool is built to reduce rep friction and capture the granular data required for full-funnel traceability.
Architect a scalable technology investment plan that anticipates the needs of a rapidly growing organization. Prioritize high-ROI tools that drive efficiency, support profitability targets, and eliminate"tool sprawl.
Ensure a seamless flow of data across the "Lead-to-LTV" (Lifetime Value) journey. You will be responsible for the integrity of integrations, ensuring that no lead is lost in the gaps between platforms.

Cross-Functional Coordination:

Serve as the connective tissue between GTM functions, driving a unified strategy that treats customer acquisition and retention as a single, continuous loop rather than siloed efforts.
Lead the cross-functional GTM "operating system," including the end-to-end management of quarterly planning, OKR setting, and headcount modeling. You will ensure that Sales, Marketing, and CS are not just aligned on paper, but executing against a shared roadmap.
Act as the primary arbiter of GTM performance data using an evidence-based approach to engagement and expansion.

Team Leadership & Development:

Create a high-performance, accountable team culture, focusing on agility and results aligned with Cerby’s growth and profitability targets.
Develop the framework for scalable revenue operations, enabling a seamless transition should the scope expand

Qualifications

5+ years of experience in Revenue Operations, Sales Operations, or GTM Strategy, ideally within the SaaS or software sector
Exceptional ability to influence cross-functional stakeholders and align operational goals with broad corporate objectives
Ability to translate complex data into prescriptive strategies, moving beyond reporting to define the "why" and "how" of business growth
Proven track record of spearheading organizational initiatives from initial concept through to full-scale execution and adoption
High proficiency in financial modeling and data manipulation to drive quantitative decision-making
Deep experience with Salesforce, capacity modeling, and the management of complex commission structures
Specialized knowledge in SaaS pricing architecture, deal modeling, contract management, and sophisticated deal structuring