Job Overview
We are seeking a proactive and highly organized professional to support Technology Operations, with responsibilities across workforce coordination, contractor management, financial tracking for technology initiatives, and system administration. This role helps improve operational efficiency and ensures technology teams are supported with the processes, systems, and resources needed to meet business objectives.
The ideal candidate is analytical, detail-oriented, and comfortable working independently while identifying opportunities to improve processes and operational workflows. This individual will partner with IT leadership to provide insights, maintain operational systems, and support financial and staffing activities across the technology organization.
Key Responsibilities
Workforce & Contractor Management
- Support workforce planning and resource capacity tracking
- Manage the contractor lifecycle including onboarding, extensions, renewals, and offboarding
- Track vendor contracts and Statements of Work (SOWs) to ensure compliance with internal policies
- Assist with onboarding new team members and aligning them with operational processes
Financial & Project Operations
- Review and approve timesheets
- Create purchase requisitions and code invoices in Workday
- Ensure accurate expense categorization (Opex vs. Capex)
- Support budgeting, forecasting, and financial reporting for technology initiatives
- Monitor project financial performance and flag potential variances
Systems Administration & Reporting
- Administer internal tools such as Workday Financials, SharePoint, Power BI, and PowerApps
- Maintain and validate data across multiple systems
- Provide system troubleshooting and end-user support
- Develop dashboards and reporting to support leadership decision-making
Process Improvement
- Identify operational inefficiencies and recommend process improvements
- Translate business needs into system or process enhancements
- Maintain documentation, procedures, and training materials
- Support operational processes aligned with Agile and SDLC practices
Required Qualifications
- 7+ years of experience in Technology Operations, Business Operations, Systems Administration, or Process Improvement
- Experience working within a technology or IT organization; familiarity with Agile and SDLC
- Background in workforce planning, contractor management, and vendor oversight
- Experience with ERP systems and reporting tools (Workday and Power BI preferred)
- Knowledge of budgeting, forecasting, financial reporting, and capitalized expenditures
- Advanced Excel and PowerPoint skills
- Strong analytical, problem-solving, and organizational skills
- Excellent written and verbal communication skills with a collaborative, service-oriented approach
