Business Operations Specialist - Wallet & Payments
Key Highlights
- Support digital wallet and payments services across ANZ, NZ & South East Asia
- Partner onboarding, operations and testing within a global technology environment
- Collaborative, detail‑focused role working across multiple internal teams
About the Role
An exciting opportunity exists for a Business Operations Specialist to support Wallet, Payments and Commerce services across Australia, New Zealand and South East Asia (ANZSEA).
Working within a collaborative Business Operations function, you will support partners using digital wallet and payments services, ensuring smooth onboarding, efficient operations and a high‑quality partner experience. This is a hands‑on role requiring strong attention to detail, clear communication and the ability to work across multiple stakeholders.
Key Responsibilities
- Support onboarding of new partners, ensuring documentation, systems and processes are completed accurately
- Coordinate with internal teams to deliver smooth and timely partner onboarding
- Provide partners with clear guidance, instructions and onboarding resources
- Manage day‑to‑day partner enquiries, including onboarding, reporting, billing and customer care
- Support partner compliance requirements and assist with escalations
- Maintain accurate data, documentation and operational reporting
- Support field testing activities, including preparation, monitoring and issue resolution
- Collaborate with cross‑functional teams including Business Development and Marketing
- Identify process improvements to enhance operational efficiency and partner experience
What We're Looking For
- 2-5 years' experience in an operational support, business operations or technology‑focused role
- Experience supporting partners, onboarding processes or customer/partner operations
- Strong organisational skills with exceptional attention to detail
- Excellent written and verbal communication skills
- Ability to manage multiple tasks simultaneously with a high level of accuracy
- A proactive, collaborative mindset with strong problem‑solving skills
- Exposure to payments, fintech or digital platforms (highly regarded)
Location: Australia (Hybrid)
Employment Type: Contract - 12months
Daily Rate: 600 + Super
Why Join Akkodis
- Weekly pay with no payroll processing fees
- Access to upskilling opportunities and training discounts
- Consultant networking events and SME meet‑ups
- Employee Assistance Program (EAP)
- Dedicated Akkodis Account Management support
Talented, committed, can‑do individuals have always been the cornerstone of this dynamic organisation.If you have what it takes to thrive in this role and want to know more, please reach out to Daniel Tonkovic - daniel.tonkovic@akkodis.com OR 61031825
