Manager – Business Operations

Stratacent • Full-time • Pune Division, IN • 3h ago

Job title: Manager - Business Operations
Location: Pune, India
Timings: UK Shift (3PM to 12 AM OR 2PM to 11 PM)

Job Description
Responsible for the day-to-day operational management of the India Delivery Center, including delivery coordination, logistics, facilities oversight, vendor management, and operational continuity. The role ensures smooth center operations, cost discipline, and structured execution aligned to business objectives.
Key Responsibilities

Oversee daily delivery center operations, including utilization monitoring, deployment coordination, and escalation management.
Manage logistics and facilities operations (workspace readiness, access control, security, utilities, leadership/client visits).
Coordinate vendor management and ensure SLA adherence across facilities and infrastructure services.
Monitor center-level operating expenses and maintain budget discipline.
Ensure operational governance, incident tracking, and business continuity readiness.
Provide structured reporting and performance visibility to Leadership

Required Skills

8-12 years of experience in IT services operations or delivery center management
Experience managing facilities, logistics, and vendor operations
Strong coordination and escalation management skills
Understanding of billable workforce environment
Ability to manage multi-stakeholder operational environments
Bachelor's degree in business administration, Commerce, Engineering, or related field.
Certifications in operations, project management, or process improvement preferred.

Company Profile
Stratacent is an IT Consulting and Services firm, headquartered in Jersey City, NJ, with two global delivery centres in New York City area and New Delhi area plus offices in London, Canada and Pune, India.
We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provides services/ solutions around Cloud Infrastructure, Data and Analytics, Automation, Application Development and ITSM.
We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP.
URL - http://stratacent.com

Employee Benefits:
• Group Medical Insurance
• Cab facility
• Meals/snacks
• Continuous Learning Program

Creche Facility

Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors.