RemX is seeking a Director of Business Operations to support a growing equipment sales, parts, and service organization serving the commercial baking and food production industry in the Central New Jersey area. This is a key leadership role for someone who understands how a service-driven business operates and wants the opportunity to make a visible impact across service execution, customer support, internal workflow, and overall operational performance. The ideal candidate has leadership experience within a service company environment and is ready to bring stronger structure, better process discipline, and improved accountability to a business positioned for continued growth.
- $150,000 - $200,000 Base Salary Depending on Experience plus full benefits, annual bonus, profit sharing, PTO
- 6+ years of leadership experience in business operations, service operations, or process improvement is required
- Strong background in service company workflow, customer service process, PM process, software utilization, tracking, and distribution coordination
- Join a well-established organization with a strong service reputation, long-term customer relationships, and opportunity to make a visible impact on the business
The Company:
- Well-established company specializing in equipment, parts, service, and production support for the commercial baking and food production industry
- Become part of a growing organization with a strong market reputation, a service-driven business model, and leadership focused on strengthening operations for the next stage of growth
- Excellent Compensation: $150,000 - $200,000 base salary DOE plus full benefits, annual bonus, profit sharing, PTO
The Position:
- Lead and improve internal business operations across service, customer support, parts, and overall process flow
- Build stronger structure around preventive maintenance process, customer service workflow, software usage, tracking, reporting, and day-to-day operational execution
- Partner across departments to improve communication, accountability, and handoff between service, parts, and back-office operations
- Drive process improvements that support scalability, stronger execution, and more consistent performance across the business
- Help implement business systems, operational procedures, and performance metrics to improve visibility, efficiency, and follow-through
- Work closely with leadership to translate company goals into practical processes, structure, and measurable day-to-day results
- Evaluate current operational processes and identify gaps, inefficiencies, and opportunities for better structure across the business
- Help standardize workflows and expectations across service, parts, customer support, and internal administrative functions
- Support leadership in building a more scalable operational infrastructure to improve customer experience and internal execution
The Details:
- 6+ years of leadership experience within a service company environment is required
- Must have a strong understanding of PM process, customer service process, software/process discipline, tracking, and distribution workflow
