Director of Business Operations

RemX | The Workforce Experts • Full-time • Edison, NJ, US • $150k - $200k / year • 13h ago

RemX is seeking a Director of Business Operations to support a growing equipment sales, parts, and service organization serving the commercial baking and food production industry in the Central New Jersey area. This is a key leadership role for someone who understands how a service-driven business operates and wants the opportunity to make a visible impact across service execution, customer support, internal workflow, and overall operational performance. The ideal candidate has leadership experience within a service company environment and is ready to bring stronger structure, better process discipline, and improved accountability to a business positioned for continued growth.

$150,000 - $200,000 Base Salary Depending on Experience plus full benefits, annual bonus, profit sharing, PTO
6+ years of leadership experience in business operations, service operations, or process improvement is required
Strong background in service company workflow, customer service process, PM process, software utilization, tracking, and distribution coordination
Join a well-established organization with a strong service reputation, long-term customer relationships, and opportunity to make a visible impact on the business

The Company:

Well-established company specializing in equipment, parts, service, and production support for the commercial baking and food production industry
Become part of a growing organization with a strong market reputation, a service-driven business model, and leadership focused on strengthening operations for the next stage of growth
Excellent Compensation: $150,000 - $200,000 base salary DOE plus full benefits, annual bonus, profit sharing, PTO

The Position:

Lead and improve internal business operations across service, customer support, parts, and overall process flow
Build stronger structure around preventive maintenance process, customer service workflow, software usage, tracking, reporting, and day-to-day operational execution
Partner across departments to improve communication, accountability, and handoff between service, parts, and back-office operations
Drive process improvements that support scalability, stronger execution, and more consistent performance across the business
Help implement business systems, operational procedures, and performance metrics to improve visibility, efficiency, and follow-through
Work closely with leadership to translate company goals into practical processes, structure, and measurable day-to-day results
Evaluate current operational processes and identify gaps, inefficiencies, and opportunities for better structure across the business
Help standardize workflows and expectations across service, parts, customer support, and internal administrative functions
Support leadership in building a more scalable operational infrastructure to improve customer experience and internal execution

The Details:

6+ years of leadership experience within a service company environment is required
Must have a strong understanding of PM process, customer service process, software/process discipline, tracking, and distribution workflow