Business Operations Manager

Paragon Manufacturing Corp. • Full-time • Everett, Washington State, United States • $80.50k / year • 2m ago

Position Overview

Founded in 2003, Paragon Manufacturing Corp was built to close the gap between design intent and full-scale production. We are a trusted partner to OEMs across the aerospace, defense, medical, and industrial sectors—delivering precision-built, electro-mechanical assemblies that perform where reliability matters most. Guided by our values of craftsmanship, accountability, and trust, we help customers get it right the first time.

We are seeking a Business Operations Manager who will own the execution discipline behind our customer commitments. This role ensures disciplined order management, timely customer communication, coordinated purchasing alignment, and structured cross-functional handoffs to support accurate order-to-cash performance.

This position requires accountability, transparency, and the ability to operate in a high-performance manufacturing environment. Success in this role is measured by execution integrity, responsiveness, and operational follow-through.

Essential Responsibilities

Act as the internal execution owner for customer commitments
Ensure customer orders, changes, and delivery updates are handled accurately and promptly
Maintain clear communication between customers and internal teams
Address customer execution issues with urgency and transparency
Ensure all customer orders and revisions are entered accurately in the ERP system
Maintain visibility of open orders and identify risks impacting delivery
Coordinate resolution of order flow constraints to minimize past-due exposure
Maintain disciplined reporting on order status and execution metrics
Coordinate with Purchasing and Operations to ensure materials and priorities align with customer delivery requirements
Monitor sourcing risks and escalate when commitments are at risk
Support expediting activities where necessary to protect schedule performance
Coordinate internal review of rebids and quotes to ensure scope clarity and operational feasibility
Support pricing and delivery alignment prior to customer submission
Ensure documentation accuracy and cross-functional awareness before commitments are made
Ensure clean handoffs between Sales, Engineering, Operations, Purchasing, and Finance
Escalate risks early and facilitate resolution before issues impact customers
Support continuous improvement of order-to-cash processes
Provide direction and structure to Customer Service and Purchasing personnel
Establish clear expectations and measurable performance standards
Promote a culture of accountability, responsiveness, and ownership

Education & Experience

Associate or bachelor’s degree in business, Supply Chain, Operations, or related field preferred
3–5 years of experience in a structured manufacturing environment supporting sales operations, order management, supply chain, or production coordination
Experience in aerospace, defense, medical, or industrial manufacturing preferred
Hands-on ERP/MRP system experience in a manufacturing setting required
Experience coordinating across Sales, Purchasing, and Production functions
Ability to manage multiple priorities in a deadline-driven environment
Demonstrated management skills with the ability to lead diverse teams effectively while driving results.
Strong written and verbal communication skills
Working knowledge of order-to-cash workflows and basic margin awareness
Demonstrated ability to operate in process driven environment with clear accountability expectations
Strong organizational skills and ability to manage competing priorities

Compensation

· Salary range: from $ 80,500 annually, based on experience

· Performance bonus opportunity up to $10,000 annually, tied to individual KPI achievement and terms as defined by Paragon

Benefits

Benefits include medical, dental, vision, paid vacation (15 days), paid sick leave in accordance with Washington State laws, and other company-sponsored benefits.

Work Environment & Physical Requirements

Full-time, on-site position based in Everett, Washington
Role requires regular presence on the production floor to support cross-functional coordination and customer execution
Combination of desk-based work (computer, phone, reporting) and time spent in a fast-paced manufacturing environment
Frequent sitting, standing, and walking throughout the facility
Must be able to lift up to 30 pounds occasionally
Must comply with all company safety policies, including required PPE when accessing manufacturing areas
Reasonable accommodation may be made to individuals with disabilities to perform the essential functions of the position. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at hr@bluerockglobalpe.com.

Travel Required

10% - 15% - local & out of town

Other Duties

This job description is intended to provide a general overview of the role and is not a comprehensive list of all duties, responsibilities, or activities required. Responsibilities may evolve based on business needs, operational priorities, and organizational growth. Management reserves the right to assign or reassign duties at any time.

Equal Employment Opportunity

Paragon Manufacturing is an Equal Opportunity Employer. Employment decisions are made without regard to any status protected under federal, Washington State, or local law.

This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, compensation, benefits, training, discipline, and termination.

Job Type: Full-time

Pay: From $80,500.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

How many years of experience do you have in a structured manufacturing environment supporting sales operations, supply chain, or production coordination?
Have you directly overseen Purchasing or Supply Chain functions? (Yes/No – briefly describe scope
Have you worked in aerospace, defense, medical, or regulated manufacturing environments?
How many direct reports have you managed?
Are you aligned with the posted salary range? (Yes/No)
What is your earliest available start date?

Ability to Relocate: