Job Title - Business Operations Associate
Management Level : CL12
Location: Bangalore/ Gurgaon
Must have skills: Cvent Registration Management and Event Building, Registration Systems
Good to have skills: Project Management, Additional Event Technology
Job Summary:
Mobility operates one of the world's largest corporate travel programs, covering business travel, assignments, and events. We deliver a world-class service to our customers, allowing them to focus on what matters most.
Work directly with event owners to design and develop sites using Accenture-branded assets and templates and configure the right system features and functionality to allow a smooth event attendee registration process.
Roles & Responsibilities:
- Build and configure event websites and registration portals based on event requirements.
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Integrate website data with event management platforms such as MMS (Salesforce), On24, and Touchcast.
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Ensure all web builds align with compliance, consent policies, branding, and accessibility standards.
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Conduct thorough website testing and troubleshooting to resolve technical issues.
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Implement website changes, updates, and enhancements as required.
Registration & Attendee Management:
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Support the Meetings & Events Registration Lead in managing attendee registration processes.
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Troubleshoot and resolve user experience and registration issues.
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Manage waitlists, approvals, rooming lists, and attendee changes in collaboration with event owners.
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Ensure a seamless integration between the registration system and other event technologies.
Communication & Reporting:
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Coordinate the distribution of invitations, reminders, and confirmation emails.
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Generate and maintain reports on event registration metrics.
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Assist in post-event website updates, data uploads, and billing reconciliations.
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Support the creation and distribution of post-event feedback surveys.
Additional Responsibilities:
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Support special projects and taskforces as assigned.
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Develop and refine best practices for web builds and attendee registration processes.
Professional & Technical Skills:
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Atleast 2 years of working knowledge of building events in Cvent or supporting Cvent registration system. (non- negotiable skill)
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Strong written & verbal communication skills, including advanced PowerPoint & Excel
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Excellent attention to detail
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Ability to simplify complex themes
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Proven teaming skills and ability to work with large and complex global teams
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Strong Stakeholder Management
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Experience of Change Management; Process Design / Process Improvement
Additional Information:
- Strong working knowledge and hand on experience of Cvent and its products in a project delivery or event build setting.
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Knowledge of any additional Event technology apart from Cvent would be an added benefit
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Experience in a cross-border role, successfully managing multiple complex projects at a global level
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Considerable experience of delivering brand, marketing and communications projects in global organizations
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Outstanding communication skills
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Cvent certifications would be an added advantage
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Shift hours will be 6:30PM – 3:30 AM (US EST will change as per day light savings)
About Our Company | Accenture
Experience: Minimum 2-3 year(s) of experience is required
Educational Qualification: Any Graduate
