About GoKwik
GoKwik is a growth operating system designed to power D2C and eCommerce brands—from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables 15,000+ merchants globally, processes ~$2 billion in GMV, and continues to strengthen its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments—and bolstered by a $13M growth round in June 2025 (total funding: $68M)—GoKwik is scaling rapidly across India, the UK, Europe, and the US.
Why This Role Matters
Merchant onboarding is the first step in delivering a seamless experience on GoKwik’s platform. Accurate and efficient KYC processing ensures faster go-lives, reduced operational delays, and compliance with payment ecosystem requirements. This role plays a key part in maintaining onboarding quality while enabling scale.
What You’ll Own
KYC Collection & Coordination
- Reach out to merchants to collect required KYC documents (GST, PAN, bank details, etc.)
- Ensure timely follow-ups to minimise onboarding delays
- Maintain clear communication with internal teams and merchants
Preliminary KYC Verification
- Perform initial checks on submitted documents for completeness and accuracy
- Identify discrepancies or missing information and coordinate with merchants to resolve them
- Ensure documents meet basic compliance requirements before submission
- Compile and organise KYC documents in the required format
Process & Data Management
- Maintain accurate records in internal systems, Google Sheets, or CRM tools
- Track onboarding progress and highlight delays or bottlenecks
- Support improvements in KYC workflows and documentation processes
Who You Are
- Strong attention to detail with high accuracy in execution
- Highly organised and process-driven
- Comfortable handling repetitive tasks and operational workflows
- Good written and verbal communication skills
- Proactive in follow-ups and execution
Why GoKwik
At GoKwik, you’ll gain practical exposure to real business operations in a fast-growing fintech and eCommerce environment.
You’ll work closely with cross-functional teams, understand how onboarding impacts business growth, and build strong operational and problem-solving skills early in your career.
