About GoKwik
GoKwik is a growth operating system designed to power D2C and eCommerce brands — from checkout optimization and reducing return-to-origin (RTO) to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes approximately $2 billion in GMV, and is strengthening its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments — and bolstered by a $13 million growth round in June 2025 (total funding: $68 million) — GoKwik is scaling aggressively across India, the UK, Europe, and the US.
Why This Role Matters
We are seeking a results-oriented and analytical professional to manage end-to-end eCommerce supply chain operations. The ideal candidate will bring hands-on experience across pickup, transit, and delivery processes, along with strong capabilities in data analysis and partner performance management.
What You’ll Own
- Oversee and optimize the complete eCommerce supply chain lifecycle, including first-mile (pickup), mid-mile (transit), and last-mile (delivery) operations.
- Coordinate effectively with multiple courier and logistics partners to ensure seamless daily execution.
- Monitor and manage courier partner performance by tracking key KPIs such as on-time pickup, delivery success rate, RTO, and exceptions.
- Conduct regular business reviews with logistics partners to ensure SLA adherence and address operational gaps.
- Proactively manage logistics exceptions, including delays, damages, and escalations, ensuring timely and customer-focused resolution.
- Leverage data and analytics to identify inefficiencies, trends, and improvement opportunities across the supply chain.
- Build and maintain dashboards and reports to monitor performance and support strategic decision-making.
- Collaborate cross-functionally with technology, customer service, and warehouse teams to drive operational excellence.
Who You Are
- 2–5 years of experience in eCommerce logistics or supply chain management.
- Strong understanding of courier performance metrics and logistics partner management.
- Excellent analytical skills with proficiency in Excel, Google Sheets, and BI tools (e.g., Power BI, Tableau).
- Experience managing exception workflows and resolving operational escalations.
- Strong communication, negotiation, and stakeholder management skills.
- Comfortable working in a fast-paced, data-driven environment.
Why GoKwik
At GoKwik, we are not just building tools — we are redefining eCommerce growth in India. We solve some of the most complex challenges faced by digital-first brands: low conversion rates, high RTO, and poor post-purchase experience. Our checkout and conversion stack powers 500+ leading D2C brands and marketplaces — and we are just getting started.
Required Skills
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