About GoKwik
GoKwik is India's leading D2C Commerce Growth Platform, helping 15,000+ brands acquire, convert, engage, and retain shoppers. Powered by a network of 200M+ shoppers, 500M+ checkouts, and 1.5B+ customer conversations, we're building the operating system for commerce growth.
Why This Role Matters
Operations is a critical growth lever at GoKwik. This role ensures merchants are onboarded seamlessly, operational workflows run efficiently, and customer experience continuously improves. By leveraging data, automation, and AI, you will help build scalable processes that support thousands of merchants and drive business impact.
What You’ll Own
- Drive end-to-end merchant onboarding and operational readiness
- Own critical operational workflows and ensure SLA adherence
- Identify bottlenecks and improve operational efficiency through automation and process improvements
- Leverage AI and technology to simplify workflows and improve productivity
- Analyse operational data, identify trends, and generate actionable insights
- Partner with Customer Success, Product, Engineering, and Business teams to solve merchant challenges at scale
- Act as the voice of the customer and drive continuous process improvements
- Build scalable systems and operational frameworks that support business growth
Who You Are
- 1–3 years of experience in Operations, Business Operations, Customer Success Operations, Program Management, or similar roles
- Strong analytical, problem-solving, and stakeholder management skills
- Proficient in Excel or Google Sheets with comfort working with data
- Familiarity with AI tools such as ChatGPT, Claude, Gemini, or similar platforms
- Strong attention to detail and execution excellence
- Excellent communication and cross-functional collaboration skills
- Learning-oriented with the ability to adapt quickly in fast-paced environments
- Prior experience in SaaS, D2C, eCommerce, FinTech, or high-growth startups is a plus
Why GoKwik
At GoKwik, Operations is a growth function. You'll help build AI-first, scalable systems that power thousands of brands while working alongside ambitious teams that value speed, ownership, innovation, and impact. This role offers strong cross-functional exposure, high ownership, and the opportunity to influence how commerce operates at scale.
Required Skills
marketing automation Problem-solving CRM automation stakeholder management Ownership Shopify
