About the Company:
Driffle is a global digital goods marketplace specializing in digital gaming products, including games, gift cards, DLCs and more across 140+ countries. We are a team of gamers with the aim of making gaming accessible and affordable to everyone. Operating across multiple jurisdictions, Driffle facilitates high-volume cross-border transactions and works with global payment service providers to deliver seamless digital commerce experiences.. Our group structure includes international and Indian entities that handle payment and global flows.
About the Role:
As the Lead of Payments & Business Operations, you will be the strategic architect of our payments and financial movement. You are responsible for the infrastructure that moves capital across continents, navigates regional complexities, and ensures our global scale is supported by a robust, cost-effective, and compliant payment engine.
Roles and Responsibilities:
1. Payment Orchestration & Ecosystem Growth
- Orchestration & Routing: Build and refine a dynamic payment orchestration strategy to route traffic based on authorization rates, processing costs, and gateway health.
- Hybrid Payments (Fiat & Crypto): Manage and optimize the integration of traditional payment rails alongside crypto infrastructure. Own the end-to-end lifecycle of crypto pay-ins and payouts via partners.
- 0-1 Partnerships: End-to-end ownership of Payment Gateway (PG) and Crypto Service Provider onboarding; from market exploration and RFP to commercial negotiation, technical UAT, and production go-live.
- Performance Engineering: Real-time monitoring of success rates, auth rates, refund rates, fraud rates, and chargeback rates across global partners (Checkout.com, Nuvei, Payabl, Triple A, P100, Hipay etc.).
- Checkout UX: Collaborate with Product/Tech to localize the checkout experience by integrating regional APMs and crypto-payment options, ensuring frictionless journeys for global users.
2. Global Treasury & Strategic Fund Flow
- Digital Asset Treasury: Manage liquidity and settlements involving stablecoins (USDT, USDC) and ensure seamless conversion between crypto and fiat across regional entities.
- Entity Management: Architect fund-flow logic between the Parent entity and global subsidiaries.
- Liquidity & FX: Oversee intercompany transfers to ensure all regional entities are well-capitalized while optimizing for FX impact and transfer costs.
- Geo-Specific Compliance: Navigate complex regulatory landscapes, including FEMA/GST (India), Corporate Tax/Free Zones (UAE), PSD2 (EU), and evolving crypto compliance/VASP regulations.
- Banking & Business Ops: Manage global corporate banking relationships and lead special projects like POS acquisition, entity setups, and security audits (VAPT).
3. Dispute, Fraud & Revenue Integrity
- Chargeback Mastery: Own the end-to-end dispute representation process. Use data-driven insights to challenge chargebacks and aggressively improve win rates.
- On-Chain Analysis: Monitor crypto transaction finality and fraud patterns; use blockchain explorer tools to verify transaction status and mitigate risk.
- Risk Calibration: Monitor fraud patterns and calibrate risk engines to balance high authorization rates with low fraud exposure.
- Legal Liaison: Serve as the final point of contact for high-priority payment/fraud queries directed to legal and compliance channels.
4. Payouts, Reconciliation & Data Sanity
- Global Payouts: Direct the payout infrastructure (via Mangopay, P100, and others), ensuring timely and accurate disbursements (Fiat and Crypto) to a global seller base.
- Multi-Rail Reconciliation: Oversee daily reconciliation of thousands of transactions, ensuring 100% data alignment between internal ledgers, bank settlements, PG dashboards, and crypto wallet statements.
- Commission Management: Calculate and execute complex commission transfers and multi-currency bank settlements with zero margin for error.
Key Requirements:
- Crypto Infrastructure: Deep understanding of stablecoins, wallet management, and crypto payment rails. Proficiency with crypto gateways (Triple A/P100) is highly preferred.
- Advanced Analytics (Python/Excel): Ability to use Python for data visualization and automating reporting. Expert-level Excel for financial modeling.
- Payment Stack Depth: Deep understanding of the Full Payment Card Lifecycle, ISO messages, and server-to-server communication. Ability to interpret JSON payloads to diagnose failures.
- Regional Expert: Proven experience handling financial rails and taxation in the US, UK, EU, and UAE.
- Strategic Negotiator: Proven track record of running RFPs and reducing MDR/Processing fees through data-backed negotiation.
- Managerial Prowess: Experience leading a lean, fast-paced team.
- The "Detective" Mindset: You enjoy digging into data to solve reconciliation mismatches, whether on a bank statement or a blockchain ledger.
Shape our expansion into new emerging markets and new payment frontiers and manage a global, multi-million dollar hybrid payment stack.
Apply now!
