Role Summary
As a GTM Engineer at 2X, you are the primary driver of client engagements. You own the end-to-end delivery process: deeply understanding client goals, strategizing alongside leadership, and ensuring flawless execution with the support of your Technical Operations Specialist (TOS) and Managing Director (MD). You’ll act as the main point of contact for clients, translating their strategic priorities into actionable projects, and ensuring work is delivered with speed, precision, and impact.
Key Responsibilities
Client Engagement Ownership
- Act as the face of 2X in client engagements.
- Own the process of understanding client goals, setting timelines, and delivering results.
- Manage up to 3 clients simultaneously (approx. 11 hours per week each).
Communication
- Serve as the primary communicator with clients, providing proactive updates and clear timelines.
- Collaborate closely with TOS on execution and MD on strategy.
- Maintain proactive daily client communication and weekly video calls.
Project Management
- Define, scope, and manage projects using Monday.com, Slack, and Clay.
- Set clear deadlines and ensure follow-through.
- Provide clarity for TOS and clients in complex engagements.
Quality Control
- Ensure data accuracy, campaign readiness, and system functionality.
- Verify Clay outputs, CRM updates, and outbound campaigns before launch.
- Maintain deliverability, copy quality, and automation reliability.
Project Ideation
- Proactively suggest impactful projects when clients lack direction.
- Leverage playbooks, data insights, and past client successes to propose high-value campaigns or process improvements.
Crisis Management
- Address errors and issues quickly and transparently.
- Communicate frequently during problems, taking accountability when necessary.
- Escalate major issues to leadership when appropriate.
Bias Toward Action
- Proactively advance client work without waiting for requests.
- Consistently initiate new ideas, updates, and solutions before being asked.
Qualifications & Skills
Required:
- Strong communication and client-facing skills
- GTM acumen: knowledge of sales, marketing, and RevOps principles
- Technical familiarity with Clay, CRMs (HubSpot, Salesforce), automation tools, and sequencing platforms
- Strong organizational and project management skills
- High attention to detail and a bias toward proactive action
Preferred:
- 3+ years experience in client-facing GTM, RevOps, or consulting roles
- Experience ideating and executing outbound campaigns
- Prior work with Clay, data enrichment tools, and GTM workflows
- Background in fast-growth startups or agencies
Success Metrics / KPIs
- Client satisfaction, retention, and expansion
- Speed and quality of project execution
- Proactive communication and client responsiveness
- Accuracy of data, campaigns, and system updates
- Innovation and impact of proposed client projects
Reporting & Team Structure
- Works closely with: Technical Operations Specialist (execution partner)
- Engages directly with client stakeholders
