Department: Sales
Location: Canada-CHQ-Ontario-Toronto
Compensation: $136,300 - $187,500 / year
Description
Sr. Sales Operations Manager, will be responsible for developing and maintaining all incentive-based compensation systems/tools, optimizing work processes, enhancing Sales Force Effectiveness and providing insights and recommendations for sales teams. The candidate will work cross-functionally with various departments to create solutions by gathering data and insights to ultimately drive best-in-class experience and productivity to meet and exceed company/department goals. The candidate will utilize industry benchmarks to deliver tracking and traceability of processes and solutions utilizing technology platforms delivered by Sales Operations.
Role expectations
Operational Excellence
Oversee end-to-end channel operations, including forecasting, inventory management, pricing governance, and order-to-cash processes. Implement process improvements and automation to enhance efficiency, accuracy, and scalability.
Sales Enablement
Develop and manage programs that strengthen channel partner engagement, including incentive structures, performance dashboards, and compliance frameworks. Drive adoption of digital tools and analytics to improve partner experience and operational transparency.
Cross-Functional Collaboration
Act as the primary interface between commercial teams, supply chain, finance, and marketing to ensure seamless execution of channel initiatives. Lead governance forums and provide actionable insights to stakeholders for decision-making.
Performance Management & Sales Force Effectiveness
Establish KPIs and reporting mechanisms to monitor channel health, operational performance, and partner satisfaction. Identify risks and opportunities, recommending corrective actions and growth strategies.
Design And Optimizes Sales Processes, Tools, Incentives, And Analytics To Improve Sales Productivity, Execution Quality, And Revenue Performance Across The Sales Organization. Measures Success By Improvements In Sales Productivity, Execution Quality, And Business Outcomes, Typically Tracked Through KPIs Such As
- Revenue and quota attainment (growth, % of reps hitting quota)
- Sales productivity metrics (revenue per rep, activity-to-close ratios, time-to-first-deal)
- Pipeline health and conversion (win rates, deal cycle time, forecast accuracy)
- Process and tool adoption (CRM usage, playbook adherence, enablement utilization)
- Cost efficiency (sales expense to revenue, incentive plan ROI)
- Rep effectiveness indicators (onboarding ramp time, performance consistency across territories)
Sales Operations & Sales Excellence:
- Develop, improve, and maintain sales operational systems, tools, processes, and best practices that enable efficient execution and high‑quality decision‑making.
- Ensure tools and workflows are designed to remove friction, increase field productivity, and support a consistent seller experience.
- Lead continuous improvement efforts across sales operations, leveraging industry benchmarks and internal insights.
- Identify performance gaps and structural opportunities, using data and insights to recommend and drive changes that improve sales outcomes.
- Establish clear governance, measurement, and feedback loops to continuously improve sales effectiveness initiatives.
What We're Looking For
- Bachelor’s Degree or equivalent experience
- 10+ years of experience in Sales Operations, Sales Effectiveness, or related analytical roles
- Strong experience with incentive compensation, sales performance management, and operational analytics
- Proficiency in Salesforce, SQL, Power BI, and Sales Performance Management tools
- Experience with sales operating models, organizational effectiveness, and process design
- Strong financial modeling, budgeting, and forecasting experience
- Demonstrated ability to own outcomes, make informed decisions, and drive initiatives end‑to‑end
- Strong judgment and comfort navigating legal, regulatory, and compliance considerations
- Working knowledge of product development and system architecture
- Excellent communication and presentation skills, with the ability to influence senior stakeholders
- Strong problem‑solving skills and comfort operating in ambiguity
- Ability to manage shifting priorities and balance strategic thinking with execution
- Willingness to travel up to 10%
Pay Transparency
If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically.
For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.
Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.
This posting is for an existing vacancy within our organization. Canadian work experience is not required for this position. We welcome applicants from all backgrounds.
We use automated tools (including artificial intelligence “AI”) in our hiring process. This may include AI-based screening or assessment of applications. All final hiring decisions will be made by humans.
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Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
