About GRIPIT
At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers.
With a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem.
What You’ll Do:
- Own end-to-end demo and installation bookings - from request to completion
- Coordinate closely with field experts to ensure smooth and timely service delivery
- Handle inbound and outbound calls with a customer-first approach
- Schedule, track, and manage daily bookings with high accuracy
- Resolve customer queries proactively while maintaining service quality
- Ensure seamless execution and a consistent customer experience
- Collaborate with internal teams to minimize delays and improve turnaround time
- Bring in strong communication, ownership, and multitasking to the role
What we’re looking for:
- Clear and confident communication
- Strong coordination and problem-solving skills
- Ability to manage multiple tasks in a fast-paced setup
- High ownership and attention to detail
- Customer-centric mindset
