🚀 Operations Business Analyst (Contract)
Hybrid | Waterloo, ON | $30/hr + 4% Vacation Pay
12‑Month Contract | Extension & Conversion Possible
Are you an ambitious Business Analyst who thrives in fast‑paced environments and wants hands‑on exposure to enterprise systems, testing, and transformation initiatives? This is a high‑visibility opportunity to build your skills while supporting a major MCI systems transformation program within the mortgage and insurance industry.
This role is supporting an established, collaborative team and offers strong potential for extension and permanent conversion.
💼 Why High‑Performing Analysts Choose This Role
✅ Work on core, business‑critical systems (AMS, CMS and more)
âś… Blend business analysis, UAT, production support, and project coordination
âś… Gain exposure across multiple platforms, stakeholders, and initiatives
âś… High learning curve with real accountability and ownership
✅ Opportunity to grow into senior‑level responsibilities
âś… Hybrid work model with predictable onsite days
If you’re looking to sharpen your analysis skills, deepen your systems knowledge, and position yourself as a future project leader, this role delivers.
đź“Ť Role Details
- Contract Term: May 4, 2026 – May 3, 2027
- Schedule: Monday–Friday
- Pay: $30.00/hour + 4% vacation pay
- Location: Hybrid – onsite Tuesday to Thursday (Waterloo, ON)
- Team Size: 5
🎯 What You’ll Be Doing
As an Operations Business Analyst, you will play a key role in supporting and enhancing MCI systems by:
- Creating and maintaining end‑to‑end test plans for all MCI systems
- Executing UAT and production testing for processes, enhancements, and fixes
- Acting as the voice of the business in project and release meetings
- Preparing and distributing outage and release communications to stakeholders
- Partnering with Project Managers to create, update, and validate procedures
- Coordinating and delivering operational training for new or updated processes
- Triaging production issues and working closely with IT on resolution
- Analyzing system defects and documenting findings for troubleshooting
- Managing task logs and tickets to ensure timely resolution
- Gathering and documenting business requirements across varying scopes
- Supporting system customizations and performing regression testing
- Participating in complex implementations while adhering to security controls
- Conducting post‑implementation reviews to ensure fix completion and quality
At a senior level, you may also:
- Coordinate team‑wide testing efforts
- Identify system and documentation improvements
- Mentor junior analysts or coordinators
- Represent MCI in roadmap planning and enhancement discussions
Core Qualifications
- Bachelor’s degree preferred (or equivalent business experience)
- 1+ year of Business Analysis experience
- 1+ year of overall business experience
Highly Desired Experience
- UAT and systems testing experience
- Strong business acumen
- Exposure to the mortgage and/or insurance industry
- Previous data processing or systems‑based role
Technical & Analytical Skills
- Experience with platforms such as AMS, BRMS, DPS, DMS
- Strong ability to write test plans aligned to requirements
- Understanding of systems analysis and process improvement methodologies
- Proficiency in Excel and Word
- Ability to quickly learn complex systems and workflows
âś… Ready to Grow Your Career?
This is a career‑accelerating role for a Business Analyst who wants exposure, responsibility, and the chance to make a real impact while building toward senior‑level expertise.
Use AI for Hiring: Our recruitment process for this role includes the use of AI-based tools to help evaluate candidate qualifications and screen applications.
Why Kelly?
At Kelly®, we’re committed to finding rewarding opportunities that help you thrive—both professionally and personally. We partner with leading organizations across industries, connecting talented individuals to roles that fit their skills, interests, and goals. As part of the Kelly team, you’ll have access to a diverse network, ongoing career support, and resources to help you succeed. We value inclusion, respect, and work-life balance, and we offer competitive pay and benefits. Join us and discover what’s next for your career!
