Sales Operations Coordinator
Location: Buford, Georgia (In-Office Preferred)
Company: SureLock Technology
Employment Type: Full-Time
About SureLock Technology
SureLock Technology is a fast-growing technology solutions provider specializing in Network Infrastructure, Cybersecurity, Data Center, Cloud, and Managed IT solutions. We support commercial, government, and education customers throughout the Southeast and are known for responsiveness, strong customer relationships, and high-level technical expertise.
We are looking for a highly organized, detail-oriented, tech-savvy Sales Operations Coordinator to support our sales and operations teams. This role is critical to keeping our internal processes accurate, organized, and moving quickly.
This is not an entry-level administrative role. We need someone who takes ownership, thrives in fast-paced environments, catches mistakes before they become problems, and can help hold systems, communication, and sales operations together at a high level.
This role is the operational engine behind the sales team. You will work directly with Account Executives, distributors, manufacturers, and leadership to help drive quoting, procurement coordination, CRM accuracy, reporting, and customer communication.
Core Responsibilities
Quote & Bid Management
- Build, review, and process sales quotes for IT products and services.
- Assist with formal bid responses, RFPs, and procurement-related documentation.
- Ensure quotes and bid submissions are accurate, organized, and completed on time.
Distribution & Vendor Coordination
- Coordinate with distributors and manufacturers to verify pricing, product availability, lead times, renewals, and shipping timelines.
- Act as a liaison between the sales team and distribution partners such as TD SYNNEX, Ingram Micro, D&H, Carahsoft, and manufacturer partners.
- Help manage communication around backorders, delays, supply chain issues, and changing timelines.
CRM & Sales Operations
- Work directly with Account Executives to ensure CRM opportunities, notes, activities, and forecasting data remain accurate and current.
- Maintain and improve data quality within Pipedrive CRM.
- Assist with CRM administration, custom fields, workflows, automations, reporting, and process improvements.
- Generate pipeline reports, operational reports, and end-of-month reporting as needed.
Customer & Internal Communication
- Follow up with customers regarding quotes, order details, documentation, and scheduling when needed.
- Conduct outbound calls and maintain professional email communication with customers, suppliers, and internal teams.
- Support operational coordination between sales, finance, and service delivery teams.
Problem Solving & Operational Support
- Act as a resourceful “problem solver” to help navigate procurement hurdles, distributor issues, and operational bottlenecks.
- Understand when to independently solve issues and when to escalate to leadership.
- Identify process gaps and help improve operational efficiency across the sales organization.
What We’re Looking For
Critical Requirements
- Exceptional attention to detail.
- Strong organizational and follow-through skills.
- Ability to manage multiple priorities without letting things fall through the cracks.
- Strong written and verbal communication skills.
- Comfortable speaking with customers, distributors, manufacturers, and internal teams professionally over phone and email.
- Strong proficiency in Microsoft Outlook, Excel, and Word is required.
- Ability to work directly with salespeople and leadership in a fast-paced environment.
- Fast learner who can quickly adapt to the technology industry, vendor relationships, and internal workflows.
- Comfortable working within complex processes that are sometimes outside of our direct control, especially when coordinating with distributors and manufacturers.
- Self-starter mentality with strong problem-solving ability.
- Ability to stay calm, organized, and proactive when dealing with delays, backorders, changing timelines, or communication challenges.
Preferred Experience
- 2+ years in sales operations, sales support, inside sales, project coordination, procurement, or administrative operations.
- Experience in the IT, technology, VAR, MSP, cybersecurity, or infrastructure industry strongly preferred.
- Understanding of the IT channel ecosystem, including the relationship between vendors and distributors.
- Experience assisting with RFPs, bids, procurement processes, or formal quote submissions.
- Experience working with distributors such as TD SYNNEX, Ingram Micro, D&H, or Carahsoft is highly preferred.
- Experience with CRM systems such as Pipedrive, Salesforce, HubSpot, or similar platforms.
- Strong Excel and reporting skills.
- Experience working in a high-accountability environment with deadlines and fast turnaround times.
Experience with any of the following is a plus:
- Pipedrive CRM
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- ChannelOnline
- Zoho Invoice
- Microsoft 365
- AutoTask
- Distributor and vendor portals
Why Join SureLock Technology
- Be part of a team that is constantly figuring out how to improve processes, communication, customer experience, and overall execution.
- Our culture is centered around one common goal: helping the company grow, sell more, and create long-term success together.
- We are a small, fast-moving team where every person matters and has a direct impact on the business.
- You won’t be just another employee — your ideas, effort, and attention to detail will genuinely help shape how we operate.
- Opportunity to grow alongside a rapidly expanding technology company in an industry that continues to evolve every day.
Compensation
- Compensation will be based on experience, skill set, and overall fit for the role.
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