ROLE OVERVIEW:
The
Infrastructure Platform Engineering (IPE) team, part of Infrastructure and Cloud division, is responsible for the engineering and operation of LSEG’s Group Engineering’s core infrastructure services, including data centres, storage, private cloud, platforms, databases, and middleware. Our mission is to modernise and transform the experience of our customers by deploying automation and Platform-as-Product services, to enable increasingly efficient, scalable and secure infrastructure products that better support business operations and future transformation.
We are seeking a highly capable and forward-thinking
Senior Associate, Business Operations to enhance organisational effectiveness across the IPE function. Operating in a Chief of Staff–type capacity, this role will drive structured communication, engagement, governance, and operational excellence across a large and diverse global organisation.
Beyond traditional coordination and communication, this role will play a key part in
evolving team effectiveness through data, digital tools, and AI to improve ways of working, increase efficiency, and enable scalable, and sustainable outcomes.
The role requires a unique blend of
strategic thinking, operational discipline, creativity, technical curiosity, and a genuine passion for people and engagement.
WHAT YOU WILL BE DOING:
- Chief of Staff & Team Effectiveness Act in a Chief of Staff–type capacity to drive team effectiveness across governance, communications, engagement, and operational coordination. Support leadership prioritisation, alignment, and execution across the IPE organisation.
- Executive Communication & Engagement Own and deliver high-impact communications for the IPE organisation, including town halls, leadership updates, and engagement initiatives. Create compelling presentations and drive creative programs that strengthen team connection, culture, and clarity. Translate complex topics into clear, engaging, and actionable messaging
- Business Operations & Governance Oversee core operational processes including hiring tracking, reporting, and organisational data management. Ensure accuracy, visibility, and timely insights to support leadership decision-making.
- Reporting, Insights & Platforms Drive reporting and dashboards that provide clear, actionable insights for IPE delivery and Transformation. Own SharePoint and communication platforms (Viva, Group Chat, etc.), ensuring structured, accessible, and well-governed information.
- Learning, Capability Uplift & Transformation Partner with the Transformation programme to identify learning needs, track capability development plans, and drive skill uplift initiatives across the IPE. Ensure progress is visible, structured, and aligned to business priorities
- Continuous Improvement, Learning & AI Enablement Identify opportunities to improve how the IPE operates by leveraging data, digital tools, and AI. Support capability development and embed scalable, efficient ways of working.
WHAT YOU WILL BRING:
- Bachelor’s degree in business, engineering, Computer Science, or equivalent experience.
- 6+ years of experiences in business operations, organisational effectiveness, or similar roles.
- Experience working in a technology or IT organisation Proven experience operating in a technology-driven environment (e.g. infrastructure, cloud, engineering, or platform teams), with an understanding of how technical organisations operate and deliver services is preferable.
- Exceptional communication and presentation skills Ability to create clear, compelling, and visually engaging materials for senior stakeholders, translating complex topics into simple, impactful messages.
- Creativity and passion for people engagement A strong interest in building team culture and design engaging communication and employee initiatives that connect and energise a global workforce.
- Strong business operations and organisational skills Proven ability to manage multiple priorities, drive structured execution, and maintain strong governance across reporting, hiring coordination, and team activities.
- Chief of Staff–level support and stakeholder management Experience working with senior leaders, driving alignment, managing priorities, and ensuring follow-through across cross-functional teams.
- Data-driven mindset with reporting capability Comfortable working with data and dashboards (e.g. Excel, Power BI) to generate insights, track progress, and support decision-making.
- Digital and AI fluency Practical experience or strong interest in using tools (e.g. Microsoft 365, Copilot, automation tools) to improve communication, streamline processes, and scale operational efficiency.
- Problem-solving and continuous improvement mindset Ability to identify inefficiencies, simplify processes, and implement better ways of working across teams.
- High ownership, energy, and attention to detail A proactive self-starter who can operate independently, manage ambiguity, and deliver high-quality outputs in a fast-paced environment.
- Essential Tooling knowledge Sophisticated knowledge of Microsoft Tools (Excel, PowerPoint, Word), and experience using planning and tracking tooling such as Asana or Jira is preferable. Familiarity with tools like Visio or Lucid chart.
WHAT YOU WILL GET IN RETURN:
- Play a key role in shaping the effectiveness of a large, global organisation (600+ employees), working closely with senior leadership and influencing how the function operates.
- Opportunity to drive real change Lead initiatives that improve communication, engagement, and operational effectiveness, with the autonomy to introduce new ideas and ways of working.
- A role at the intersection of people, operations, and technology Develop a unique skill set combining communication, business operations, and AI-enabled transformation—highly valuable for future leadership roles.
- Daily collaboration with dedicated, cross-functional teams including engineering, transformation, product, finance, and operations across multiple geographies.
- Join a culture that values data-driven thinking, innovation and continuous improvement, where your voice and expertise are valued.
- A competitive compensation package and a comprehensive benefits offering.
- Access to continuous learning and professional development opportunities, with support for certifications and leadership development.
Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26).
Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG
Career Stage:
Senior Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership,
Excellence and
Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
