Company Description
Benefit Digital specializes in delivering high-quality and cost-effective IT services tailored to your business needs. Our expert team of developers, designers, and CRM specialists utilizes agile methodologies to provide scalable and secure solutions. Serving startups, SMEs, and enterprises across industries such as eCommerce, healthcare, finance, and logistics, we prioritize client-centric, end-to-end support from planning to deployment. Partner with us to accelerate innovation, enhance efficiency, and achieve growth without the expense of maintaining large in-house teams.
Role Description
We are seeking talented professionals for multiple remote positions: Salesforce CPQ Integration Specialist and SAP S/4HANA Service Management Expert. Key responsibilities include integration tasks, troubleshooting, and software development to deliver seamless, scalable, and secure solutions. The roles involve analyzing client requirements, communicating technical insights, and ensuring the successful deployment of tailored IT services.
Qualifications
- Strong Analytical Skills for understanding business needs and designing effective solutions.
- Excellent Communication skills for collaborating with clients and team members.
- Hands-on experience with Integration and Troubleshooting complex systems.
- Proficiency in Software Development methodologies, tools, and best practices.
- Experience with Salesforce CPQ or SAP S/4HANA Service Management is highly preferred.
- Ability to work independently in a remote environment and adapt to evolving requirements.
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Position #1
Sr. Salesforce CPQ Integration Specialist
Experience: 7–10 Years
Budget: 1.5LPM
Work Model: Remote / WFH
Shift Requirement:
* Initial 3 months – Night shift support
* Post onboarding: 5:00 PM – 2:00 AM IST + 30 mins handover
Key Skills:
* Informatica IICS / PowerCenter (Mandatory)
* Salesforce integrations and APIs (REST / SOAP / Bulk / Streaming)
* Apex Integration Services
* SQL, JSON, XML, WSDL, RAML
* Integration patterns, CDC, Platform Events
* Experience integrating Salesforce with SAP / Oracle / Snowflake / AWS preferred
Position #2
Position: Oracle Unity Technical Lead / Solution Architect
Location: Remote
Work Mode: Work From Home
Budget: 1.6LPM
Years of Exp: 10+ Years
Type of Hiring: Contract
Duration: 6 Months + extension
*Key Responsibilities*
1. Lead implementation and architecture of enterprise CDP solutions.
2. Design customer data models, identity resolution strategies, and audience segmentation frameworks.
3. Integrate CDP platforms with CRM, ERP, marketing automation, and third-party systems.
4. Collaborate with business stakeholders to define customer journey and personalization requirements.
5. Configure data ingestion pipelines and customer profile unification processes.
6. Develop and optimize integrations using APIs, REST services, and middleware platforms.
7. Work closely with marketing, analytics, and engineering teams on customer engagement initiatives.
8. Ensure scalability, governance, security, and performance of customer data platforms.
9. Troubleshoot production issues and optimize system performance.
10. Mentor team members and provide technical leadership.
*Required Skills*
*Core Skills*
1. Strong experience with Customer Data Platforms (CDP)
2. Customer data management and audience segmentation
3. Customer profiling and identity resolution
4. Customer journey orchestration
5. API integrations and web services
6. Data ingestion and customer profile unification
*Preferred Technical Skills*
1. Marketing automation platform experience
2. CRM and CX platform integrations
3. Middleware and integration platform exposure
4. SQL and data analytics
5. ETL and data mapping
6. Cloud platform experience (AWS/Azure/OCI or equivalent)
*Additional Skills*
1. Strong understanding of customer lifecycle management
2. Experience working with enterprise marketing ecosystems
3. Agile/Scrum delivery experience
4. Excellent communication and stakeholder management skills
*Technical Lead Responsibilities*
1. Lead delivery teams and coordinate project execution
2. Conduct technical reviews and architecture discussions
3. Work directly with business stakeholders
4. Drive implementation standards and best practices
*Architect Responsibilities*
1. Define enterprise CDP architecture and roadmap
2. Design scalable customer data ecosystems
3. Lead integration and modernization initiatives
4. Support solution design and technical proposals
Position#3
Experience: 8–10 Years
Working Mode: Remote
Contract Duration: 6 Months
Timing :10:30 AM -7:30 pm
Price: 1.7 LPM
*Job Description: SAP S/4HANA Service Functional Consultant*
*Required Skills and Experience:*
1. 8+ years of experience as an SAP Functional Consultant with strong expertise in SAP S/4HANA Service, SAP Case Management, SAP CRM Service, or SAP Customer Service (CS).
2. Proven experience in designing, configuring, implementing, and supporting SAP S/4HANA Service Management solutions.
3. Strong hands-on experience with Service Requests, Service Orders, Service Billing, Activities, Partner Functions, Product Master Data, and Organizational Structures.
4. Expertise in SAP Case Management, including public sector and citizen service-related processes.
5. Experience gathering, analyzing, and translating business requirements into scalable SAP service solutions.
6. Strong knowledge of service process design, optimization, and continuous improvement initiatives.
7. Experience integrating SAP S/4HANA Service with SAP FI, PSCD, CS, and SAP BTP.
8. Ability to lead workshops, conduct fit-gap analysis, and provide functional recommendations aligned with business objectives.
9. Experience supporting end-to-end project lifecycle activities including requirements gathering, solution design, configuration, testing, UAT, deployment, and post-go-live support.
10. Strong experience in incident management, issue resolution, root cause analysis, and production support.
11. Ability to ensure compliance with SAP best practices, governance standards, audit requirements, and documentation standards.
12. Experience providing functional leadership, user training, knowledge transfer, and support to business users and support teams.
13. Strong analytical, problem-solving, and stakeholder management skills.
14. Experience working within government, public sector, or judicial services environments is highly preferred.
15. Ability to collaborate effectively with cross-functional business and technical teams in a remote working environment.
*Key Responsibilities:*
1. Lead the design, configuration, and delivery of SAP S/4HANA Service Management solutions.
2. Manage and support Service Requests, Service Orders, Case Management, Activities, Partner Functions, and Service Billing processes.
3. Collaborate with business stakeholders to understand service management requirements and deliver effective SAP solutions.
4. Analyze existing service processes and recommend improvements aligned with organizational and government service standards.
5. Ensure high-quality solution delivery, system stability, and operational excellence.
6. Support integration activities with SAP FI, PSCD, CS, and SAP BTP platforms.
7. Participate in project planning, execution, testing, deployment, and hypercare support activities.
8. Monitor service-related system issues and coordinate with technical teams for timely resolution.
9. Maintain solution documentation, process flows, configuration documents, and functional specifications.
10. Support continuous improvement initiatives through service performance reviews and process optimization.
*Preferred Qualifications:*
1. Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field.
2. SAP Certified Application Associate – SAP S/4HANA Service.
3. SAP Certified Application Associate – SAP Customer Service (CS).
4. Relevant SAP Service Management or SAP CRM certifications.
5. Experience working on large-scale SAP S/4HANA transformation programs.
6. Experience in Government, Public Sector, or Judicial Services projects.
7. Familiarity with SAP Activate methodology and Agile delivery approaches.
*Technical Competencies:*
1. SAP S/4HANA Service Management – Expert
SAP Case Management – Expert
2. Service Orders, Service Requests & Service Billing – Expert
3. Activities, Partner Functions & Organizational Structures – Expert
4. Product Master Data Management – Expert
5. Integration with SAP FI, PSCD, CS & SAP BTP – Advanced
6. Service Process Design & Optimization – Expert
7. SAP Authorizations, Audit Controls & Compliance – Intermediate
*Behavioural Competencies:*
1. Results Orientation and Excellence in Performance.
2. Strong Communication and Stakeholder Management Skills.
3. Creativity and Innovation Mindset.
4. Customer-Focused Approach.
5. Strong Teamwork and Collaboration Skills.
6. Organizational and Ethical Awareness.
7. Problem-Solving and Analytical Thinking.
*Language Requirements:*
1. English Language proficiency (spoken and written) is essential.
2. Arabic Language proficiency (spoken and written) is highly preferred.
