- The expected base salary range for this position is $40/Hr - $45/Hr per hour, depending on experience, skills, and internal equity.
- The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements.
- Benefit eligibility and offerings vary based on role, employment status, and work location.
- For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.
- We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications.
- These tools are used to enhance consistency and efficiency.
- All hiring decisions involve human review and are not based solely on automated processing.
About the Role:
- Our client is seeking a Business Consultant to support the PayPlan team within Personal Lending.
- PayPlan is a point-of-sale financing solution designed to provide consumers with flexible financing options through merchant partners.
- This is an exciting opportunity to join a growing team operating in a fast-paced fintech environment.
- The successful candidate will play a critical role in operational support, production issue management, supplier coordination, risk and control activities, and user acceptance testing as the platform continues to scale.
- The team values collaboration, curiosity, accountability, and a willingness to contribute beyond defined responsibilities.
Key Responsibilities:
- Manage and triage incoming production support tickets from merchants, customers, and internal stakeholders
- Investigate operational issues, prioritize incidents based on severity and business impact, and coordinate resolution activities
- Support supplier management activities including operational administration, documentation, and ongoing coordination
- Review and analyze exception files, identify issues, and escalate concerns when required
- Execute and maintain COB (Close of Business) controls and compliance procedures
- Perform virtual card general ledger reconciliations ensuring accuracy and timely completion
- Support virtual card operational processes and ad hoc operational activities
- Participate in User Acceptance Testing (UAT) for platform enhancements and merchant onboarding initiatives
- Document test cases, test results, defects, and recommendations
- Assist with process improvements and operational scaling initiatives
- Collaborate closely with product, fraud, credit strategy, operations, and merchant-facing teams
- Ensure adherence to risk, compliance, and operational control requirements
Required Qualifications:
- Proven experience providing operational support within a business, financial services, fintech, or technology environment
- Experience managing and triaging production support tickets or operational incidents
- Experience handling customer issues, complaints, or escalations
- Experience working with suppliers, vendors, or third-party partners
- Strong problem-solving and analytical skills
- Excellent communication and stakeholder management abilities
- Proficiency with Office Suite, particularly Excel
- Ability to work independently in a fast-paced and evolving environment
Preferred Qualifications:
- Financial services or fintech industry experience
- User Acceptance Testing (UAT) experience
- Experience supporting lending, payments, financing, or digital financial products
- Experience with Jira, ServiceNow, Zendesk, or similar ticket management systems
- Experience with reconciliations, controls, risk, or operational compliance processes
- French language skills
Soft Skills:
- Collaborative team player
- Curious and eager to learn
- Strong sense of ownership and accountability
- Comfortable wearing multiple hats
- Proactive communicator
- Not afraid to ask questions or challenge existing processes constructively
