Location
Bangalore, India
Overview
We are looking for a detail-oriented and analytical Business Operations Analyst to support our Customer Experience organization.
This role combines Order Management, Customer Operations, Business Analytics, and Process Automation, with a primary focus on managing SLA-based customer orders and contracts within the SAP environment while providing data-driven insights through Power BI reporting and automation initiatives.
The ideal candidate will have experience in Order Management, SAP/SAP Fiori, Power BI, and Quote-to-Cash (Q2C) processes, along with a passion for improving customer experience and operational efficiency.
Key Responsibilities
Order Management & Customer Operations
- Manage end-to-end SLA order processing within SAP Fiori.
- Process purchase orders, create and maintain SLA contracts, and support billing setup.
- Validate pricing, contract terms, and billing details against approved quotations.
- Resolve order, contract, and billing discrepancies to ensure a seamless customer experience.
- Partner with Sales, Finance, and Contract teams to ensure timely and accurate order execution.
- Maintain system accuracy and data integrity within SAP.
Business Analytics & Reporting
- Develop and maintain Power BI dashboards and reports for:
- Sales performance
- Order backlog and processing metrics
- SLA contract performance
- Billing and revenue analysis
- Customer experience metrics
- Analyze data from SAP, CRM systems, and other business applications to identify trends, risks, and improvement opportunities.
- Provide actionable insights to business stakeholders.
Automation & Process Improvement
- Identify opportunities to streamline processes and reduce manual effort.
- Support automation initiatives using Power Automate and Power Apps.
- Contribute to AI-driven solutions that improve data quality, reporting, and operational efficiency.
- Support process standardization and continuous improvement initiatives.
Cross-Functional Collaboration
- Work closely with Sales, Customer Experience, Finance, IT, and Contract teams.
- Act as a key operational resource supporting global teams across multiple regions.
Required Qualifications
Education
Experience
- 2–5 years of experience in:
- Order Management
- Customer Operations
- Business Operations
- Customer Experience Operations
- Hands-on experience with SAP ERP.
- SAP Fiori experience preferred.
- Experience building reports and dashboards in Power BI.
Technical Skills
- SAP ERP
- SAP Fiori (preferred)
- Power BI
- Advanced Microsoft Excel
Preferred Skills
- Quote-to-Cash (Q2C) processes
- SLA or contract management
- Microsoft Dynamics or other CRM platforms
- Power Automate / Power Apps
- SQL
- Process improvement methodologies (Lean / Six Sigma)
Key Attributes
- Strong analytical and problem-solving skills
- High attention to detail
- Customer-focused mindset
- Excellent communication and stakeholder management skills
- Ability to work effectively across global teams
Why Join Us?
Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.
Aurora Networks (formerly CommScope’s Access Networks Solution segment) is the world’s leading provider of access network solutions. Our comprehensive, end-to-end product portfolio supports global service providers with innovative, leading-edge HFC, PON and broadband network products.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Vistance Networks.
Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.
