About GoKwik
GoKwik is a growth operating system for D2C and eCommerce brands, powering merchants across checkout optimisation, RTO reduction, payments, retention, and post-purchase engagement. Today, GoKwik enables 15,000+ merchants globally, processes ~$2 billion in GMV, and is rapidly scaling across India, the UK, Europe, and the US. Backed by RTP Global, Z47, Peak XV, and Think Investments, GoKwik has raised $68 million in funding, including a $13 million growth round in June 2025, and is building AI-powered infrastructure to shape the future of eCommerce.
Why This Role Matters
Business Operations is at the heart of delivering exceptional merchant experiences at GoKwik. As a Senior Associate – Business Operations, you'll work at the intersection of customers, technology, and business teams to build efficient, scalable operations that enable merchants to succeed.
In this role, you'll drive operational excellence by improving workflows, solving complex business challenges, leveraging AI to automate repetitive processes, and using data to identify opportunities for continuous improvement. If you're passionate about solving problems, building systems that scale, and creating measurable business impact, this role offers the opportunity to shape the future of commerce operations at GoKwik.
What You'll Own
- Own end-to-end merchant onboarding, operational readiness, and support processes to deliver a seamless merchant experience.
- Drive critical operational workflows while ensuring SLA adherence and operational excellence.
- Identify process bottlenecks and implement scalable solutions to improve efficiency and customer experience.
- Leverage AI tools and technology to automate manual workflows, improve productivity, and simplify day-to-day operations.
- Analyze operational data, uncover actionable insights, and recommend improvements that drive business outcomes.
- Partner closely with Customer Success, Product, Engineering, and Business teams to resolve merchant challenges at scale.
- Act as the voice of the merchant by identifying recurring pain points and driving continuous process improvements.
- Create and maintain SOPs, operational documentation, and scalable processes that support business growth.
Who You Are
- 1–3 years of experience in Business Operations, Operations, Customer Success Operations, Program Management, Customer Support, or similar roles.
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
- Proficient in Microsoft Excel and Google Sheets, with the ability to work comfortably with operational data.
- Familiar with AI tools such as ChatGPT, Gemini, Claude, or similar, and enthusiastic about using technology to improve efficiency.
- Excellent communication, stakeholder management, and collaboration skills.
- Detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced environment.
- Adaptable, proactive, and committed to continuous learning and improvement.
- Prior experience in SaaS, D2C, eCommerce, FinTech, or high-growth startup environments is an added advantage.
Why GoKwik
At GoKwik, Business Operations is more than an execution function—it's a strategic driver of scale. You'll have the opportunity to build AI-first operational systems, solve meaningful business challenges, and work alongside ambitious teams that value ownership, innovation, and speed. Every improvement you make will directly impact thousands of merchants and millions of shoppers, making this a role where your work creates visible, measurable business outcomes from day one.
Required Skills
Problem-solving retention marketing automation customer Success Shopify customer lifecycle AI
