Senior Director Business Operations

Levels • Full-time • Jupiter, FL, US • $185k - $230k / year • 3d ago

About Levels

Levels is one of the fastest-growing sports nutrition brands in America.

We make premium protein powders without the gimmicks, hype, or shortcuts that dominate the category. We're building a brand rooted in ingredient transparency, product quality, and operational excellence.

As we continue to scale toward becoming one of the largest premium nutrition brands in North America, we're looking for a Senior Director of Business Operations to help lead the next phase of operational growth.

The Role

This is a senior leadership role responsible for building and scaling the operational backbone of Levels.

You will oversee cross-functional operations spanning manufacturing, supply planning, inventory management, logistics, co-manufacturing relationships, purchasing, operational processes, and continuous improvement.

You'll partner closely with Supply Chain, Finance, Product Development, Sales, Quality, Customer Experience, and Executive Leadership to ensure the business continues to scale efficiently while maintaining world-class customer service and product quality.

We're looking for an experienced operator who has successfully scaled operations inside a high-growth consumer packaged goods company.

What You'll Do

Lead day-to-day operational execution across the business
Develop scalable operational processes that support continued rapid growth
Improve operational efficiency, service levels, inventory health, and working capital
Partner with Supply Chain leadership on production planning, purchasing, and inventory strategy
Build and improve operational KPIs, reporting, and business dashboards
Drive cross-functional alignment between Operations, Supply Chain, Sales, Marketing, Product Development, Finance, and Customer Experience
Identify operational bottlenecks and implement scalable solutions
Lead continuous improvement initiatives across systems, processes, and workflows
Support new product launches and commercialization efforts
Build and develop high-performing operations teams
Manage operational risk and develop contingency plans across manufacturing and supply networks
Drive operational readiness for continued retail expansion and ecommerce growth
Support executive leadership in annual planning, forecasting, and strategic initiatives

What Success Looks Like

Best-in-class customer service levels
Improved inventory turns and inventory accuracy
Strong supplier and manufacturing relationships
Efficient product launches and commercialization
Scalable operating processes that support rapid growth
Improved cross-functional execution
Operational KPIs consistently meeting or exceeding targets
A high-performing operations organization prepared to support the company's next stage of growth

What We're Looking For

10+ years of progressive operations leadership experience
Minimum of 8 years of experience within Food & Beverage CPG, Sports Nutrition, Dietary Supplements, Functional Foods, or Functional Beverages
At least 5 years leading operations in a high-growth CPG environment with responsibility for multiple operational functions
Demonstrated experience scaling consumer brands through periods of rapid growth
Deep understanding of manufacturing, co-manufacturing, production planning, inventory management, procurement, logistics, demand planning, and operational excellence
Experience building and leading high-performing cross-functional teams
Strong analytical, financial, and operational decision-making skills
Exceptional communication and executive leadership presence
Proven ability to solve complex operational challenges while building scalable systems and processes
Hands-on operator with a bias toward action

Required Experience

Candidates must have significant operational leadership experience in one or more of the following industries:

Food & Beverage CPG (strongly preferred)
Sports Nutrition
Dietary Supplements
Functional Foods
Functional Beverages

Candidates should have spent the majority of their career operating within these industries.

Experience outside consumer packaged goods alone will not be considered.

Ideal candidates will have experience supporting brands distributed through a combination of DTC, Amazon, national retail, wholesale, and contract manufacturing networks.