ADP is hiring a Deal Desk Analyst – Major Account Services (MAS) within our Commercial Operations Center of Excellence (CoE)
* This is a hybrid role based out of our Maitland, FL, Tempe, AZ, or Allentown, PA offices. Qualified candidates must live within commutable distance to one of these locations. *
This is a highly customer centric, engaging, and instrumental role in driving early-stage customer success within the Sales & Marketing organization (Major Account Services). We are seeking an individual who has high-energy, likes to win, thrives where things move fast, and deadlines must be hit without exception. You will serve as a trusted advisor to Sales teams and work directly with SMB clients in their post-sales onboarding process and smooth transition to ADP.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success, culture, solving challenges and building invaluable working partnerships motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven and Social Responsibility.
Responsibilities:
- The team will act as a “one-stop-shop” for sales and work collaboratively with Service organizations to ensure prioritized deals are executed with both velocity and accuracy, so that the Sales can focus on generating new business.
- Responsibilities include structuring SMB deals in CRM, performing due-diligence and analysis of customer onboarding requirements, handling of sensitive information, quote management, knowledge of federal/state/local guidelines, and more.
- Manage and analyze data at both client and deal level that ensures accuracy and compliance with Sales and Service customer onboarding policies/procedures
- Developing tools/calculators that simplify capturing and reporting of payroll balances.
- Provide a seamless and efficient, one-stop Concierge-style service for onboarding payroll/HR SMB clients from sale to start.
- Work with a sense of urgency and quickly root cause issues into process, policy, system, data and engage with functional owners to resolve.
- Ensure smooth and successful hand-off of customer to Service organization.
- Cultivate strong partnerships with your peers in cross-functional teams (sales, implementation, clients) to ensure Sales to Implementation cycle is efficient and seamless.
- Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.
Qualifications Required:
- A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:
- At least 3-5 years of business operations, customer operations, sales operations experience or systems integration environment.
- Prior experience in customer success/customer onboarding operations are a plus.
Preferred Qualifications:
Preference will be given to candidates who have the following:
- Ownership mindset, making the customer top priority, curiosity, and high ethical standards.
- Excellent interpersonal and relationship management skills
- Excellent written and verbal communication skills, along with organizational and time management
- Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc.), MSWord and PowerPoint skills
- Meticulous with strong analytical skills and judgement/decision-making ability.
- Ability to work in a fast-paced, performance-based environment and meet deadlines.
- Work independently and proactively drive issues to resolution.
- Knowledge of HR and Payroll industry tools and best practices are also a plus.
