Role: Director of Business Operations
Location: Chennai
Job Summary:
We are seeking a dynamic and experienced Business Operations Manager to lead and manage a high-performing global team. The ideal candidate will have a proven record of accomplishment of managing large, cross-functional teams (250+ headcount) and driving operational excellence within a fast-paced, global environment. This role requires a strong strategic mindset, exceptional leadership abilities, and a focus on driving efficiency and performance improvement across global operations.
Key Responsibilities:
Team Leadership & Management:
- Lead and manage a global team of 100+ professionals, ensuring alignment with business objectives and operational goals.
- Provide coaching, mentorship, and career development opportunities to team members, fostering a culture of high performance and continuous improvement.
- Implement resource planning and talent management strategies to ensure optimal team structure and performance across geographies.
Operational Excellence:
- Develop and implement business operation strategies to enhance efficiency and effectiveness across teams.
- Oversee the development and execution of processes, workflows, and systems to optimize business operations.
- Identify areas for process improvement and implement best practices to streamline operations and reduce costs.
- Monitor performance through data analysis and reporting, ensuring operational processes run smoothly and efficiently.
Cross-functional Collaboration:
- Collaborate with key stakeholders (including senior leadership, HR, finance, IT, and other departments) to ensure alignment with business objectives and operational goals.
- Work closely with global teams to resolve operational challenges and ensure seamless coordination between regions.
- Drive continuous improvement initiatives and ensure effective communication across the team.
Strategic Planning & Execution:
- Collaborate with leadership teams to define and execute strategic goals and operational plans.
- Identify opportunities to scale operations globally, including resource allocation, technology adoption, and process optimization.
- Provide insights and recommendations to senior leadership based on operational performance data, market trends, and industry best practices.
Global Team & Stakeholder Management:
- Serve as the primary point of contact for business operations across all global regions.
- Ensure seamless integration and collaboration between teams in different geographies, ensuring cultural sensitivities and regional differences are considered.
- Manage expectations and drive performance across multiple locations, ensuring alignment with overall business objectives.
Risk & Compliance Management:
- Ensure compliance with relevant regulations and standards across all regions.
- Identify potential risks to operational continuity and develop mitigation strategies.
- Lead efforts to adhere to quality and security standards across all global operations.
Qualifications & Skills:
- 15+ years of experience in business operations, with a minimum of 10 years in a leadership role managing 250+ headcount, with a focus on managing global teams in a BFSI, Capital, Healthcare/ Pharma, media, music, entertainment, or related industry.
- Exceptional leadership and team management skills with the ability to motivate and inspire large, diverse teams.
- Proven ability to manage, mentor, and develop talent in a high-growth, global environment.
- Experience managing relationships with both internal stakeholders (e.g., marketing, creative teams) and external partners (e.g., media distributors, agencies).
- Exceptional leadership and team management skills with the ability to motivate and inspire large, diverse teams.
- Deep understanding of business operations, process optimization, and performance management.
- Hands-on experience with project management tools, data analysis, and reporting.
- Familiarity with enterprise software, business management systems and operational tools.
- Strong interpersonal and communication skills, with the ability to interact effectively with senior leadership, stakeholders, and global teams.
- Bachelor's degree in Business Administration, Operations Management, or a related field. An MBA or other advanced degree is a plus.
- Strong verbal and written communication skills in English; additional language skills are a plus.
Website: https://www.straive.com/Linkedin
