Revenue Operations Manager
This role is based in NYC with a hybrid/remote in-office experience. Our team works in the office 3 days every week and 2 months out of the year our team works from anywhere (August, plus 4 weeks of your choosing).
Compensation: 110-125K + Equity
Company Overview
Jones is a vertical AI company that helps real estate and construction firms make smarter decisions about insurance so they can boost efficiency and mitigate risk. Across more than 2.5 billion square feet of real estate and construction projects, Jones enables clients to leverage AI, software, and data to accelerate and strengthen insurance verification, collection, integration, and decision-making across commercial and residential asset classes.
Jones has experienced rapid growth driven by the urgent need to modernize outdated risk and compliance workflows in real estate and construction. As we scale, we're building the systems, data, and processes that turn our go-to-market teams into a predictable, efficient revenue engine.
Position Overview
We're looking for an analytical, systems-minded Revenue Operations Manager to build and run the operational backbone of our go-to-market organization. You will partner closely with Sales, Customer Success, Marketing, and Finance to drive alignment across the full customer lifecycle, from first touch through renewal and expansion.
You'll own our CRM and GTM tech stack, reporting and forecasting, pipeline and deal processes, and the metrics leadership uses to run the business. As our Customer Success team takes on a larger role in driving expansion revenue, you'll help build the infrastructure to track and grow NRR, GRR, and expansion pipeline alongside new business.
This is a role for someone who loves turning data into clear insight, builds scalable processes, and wants real ownership in a high-growth environment.
What You'll Do
CRM & Systems Ownership: Own administration, configuration, and hygiene of our CRM and GTM tech stack. Manage integrations, automations, and tool evaluations to keep systems clean, connected, and scalable.
Reporting & Analytics: Build and maintain dashboards and reporting for leadership, Sales, and Customer Success, covering pipeline, bookings, conversion rates, sales cycle, win rates, NRR, GRR, churn, and expansion. Deliver insights that drive decisions, not just data.
Forecasting: Own the forecasting process for new business, renewals, and expansion. Partner with Sales and CS leadership to run pipeline reviews and improve forecast accuracy.
Pipeline & Process Design: Define and enforce lead management, opportunity stages, handoffs, and renewal workflows across Marketing, Sales, Implementation, and Customer Success. Identify bottlenecks and drive process improvements across the funnel.
Deal Desk & Contracting Support: Support quoting, pricing approvals, discounting guidelines, and contract workflows. Partner with Finance and Legal to ensure deals are structured, documented, and booked accurately.
Compensation & Territory Planning: Partner with leadership and Finance on quota setting, commission plans, territory and book-of-business design, and commission calculations for Sales and CS.
GTM Planning: Support annual and quarterly planning, including capacity modeling, target setting, and headcount planning for revenue teams.
Cross-Functional Partnership: Serve as the connective tissue between Sales, Customer Success, Marketing, and Finance, ensuring teams work from a shared source of truth and aligned definitions.
How Success Is Measured
- Forecast accuracy for new business, renewals, and expansion
- CRM data quality and adoption across revenue teams
- Timely, accurate reporting on pipeline, bookings, NRR, and GRR
- Improvements in funnel conversion, sales cycle, and handoff efficiency
- Accurate and on-time commission calculations
- Leadership confidence in GTM data and metrics
Who You Are
- 3–5+ years of experience in Revenue Operations, Sales Operations, Business Operations, or a similar role in SaaS or technology
- Hands-on CRM administration experience (Hubspot experience is a plus)
- Strong analytical skills, with advanced Excel/Google Sheets skills and experience building dashboards and reports
- Solid understanding of SaaS metrics, including ARR, pipeline coverage, win rates, NRR, GRR, and churn
- Experience supporting forecasting, pipeline management, and commission plans
- Process-oriented builder who can design scalable workflows and drive adoption across teams
- Strong communicator, able to translate data into clear recommendations for leadership
- Highly organized, detail-oriented, and comfortable managing multiple priorities
- Self-motivated and proactive, you spot problems and fix them without waiting for direction
- Experience with GTM tools such as Gong, Outreach, Apollo, or CPQ and billing systems is a plus
- Experience with SQL or BI tools is a plus
- Experience supporting both new business and customer success or renewal teams is a plus
Our Culture
Our goal is to build a company where people feel ownership of their role and are able to grow and enrich their skills and experience. We also want to create an environment where people are challenged and encouraged to be entrepreneurial. We rely on our team to help identify and take action on initiatives that can move our business forward. Elements of our culture that can be seen in every one of our people are the following:
Fall in love with problems – We are obsessed with solving customer problems because it's in our DNA, actively listening to customer challenges and treating them like our own.
Give help generously – We hire and nurture brilliant people who are generous with their time, skills, and perspectives. This generosity compounds across the company.
Own super lean – Every day we make vital decisions that shape the future of our company. We hold ourselves accountable to these decisions in order to build a durable, powerful business.
Take care of yourself – Building a category-leading company is hard. It can only be achieved by encouraging and enabling our team's mental, emotional, and physical well-being.
Build trust everywhere – Every Jones experience is designed to give our clients, our team, and our industry unshakable confidence in the integrity of the company.
EEO Statement
Jones is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.
**Please no recruiter/agency inquiries. Solicitation messages will be auto-archived.**
