Stenn is one of the leading FinTechs in Europe and a category leader in the verticals and markets it operates in. Founded in 2015, Stenn's purpose is to connect international SMEs to the global financial system, helping to bridge a reported $3.6 trillion (USD) financing gap through a fast, simple online platform. To date, Stenn has enabled over $18 billion (USD) of finance to SMEs in 3 verticals and 4 markets, with capital provided by several blue-chip banks and institutional fund managers across the globe.
Rapid expansion continues at Stenn, as under-served SMEs seek financing solutions to manage significant macroeconomic and supply chain disruption; and this follows our $50 million Series A fundraise in 2022, valuing Stenn at $900 million.
Our HQ is in London with employees across the globe, including the USA, Europe and China. We are made up of diverse, highly skilled professionals who work in an innovative way to develop and drive our business further. Our people are empowered to work autonomously through a trusting leadership style which encourages learning.
The Role
The Senior Sales Operations Manager will play a critical role in optimising our sales processes, ensuring data integrity, and providing actionable insights to drive our high velocity sales strategy. This position requires a blend of analytical skills, technical expertise, and business acumen to support the sales team and contribute to the overall growth of the organisation.
If you love a challenge and are ready to leverage your deep knowledge and experience to define, build and enhance Stenn's sales strategy, this is the opportunity for you.
Key Responsibilities:
- Sales Analytics and Reporting:
- Develop and maintain comprehensive sales reports and dashboards to track key performance indicators (KPIs).
- Analyse sales data to identify trends, opportunities, and areas for improvement.
- Present findings and recommendations to senior leadership to support data-driven decision-making.
- Forecasting and analysis: assist in sales forecasting, planning, and budgeting processes.
- Sales Process Optimization:
- Evaluate and refine sales processes to enhance efficiency and effectiveness.
- Implement best practices, rules of engagement and standard operating procedures for the sales team.
- Provide operational support to the sales team, including preparing sales materials, managing sales documentation, and coordinating sales activities
- Create, map and document processes and effectively communicate them to various business stakeholders.
- Collaborate with the RevOps and Enablement team to document GTM processes.
- CRM Management:
- Collaborate with our Salesforce admin to optimise our lead funnel management.
- Ensure data accuracy and integrity within Salesforce.
- Train sales team members on Salesforce best practices and usage.
- Cross-Functional Collaboration:
- Collaborate with our Enablement team to develop and execute sales enablement programs
- Collaborate with Marketing and Marketing Ops to develop and launch sales campaigns.
- Work closely with sales, marketing, finance, and other departments to ensure alignment and achieve sales objectives
- Compliance: ensure that all sales operations comply with company policies and industry regulations.
- Performance Management:
- Track and evaluate the performance of the sales team. Generate and maintain regular sales reports, dashboards, and performance metrics.
- Identify and address skill gaps through training and development initiatives.
- Assist in the design and implementation of incentive programs to motivate and reward top performers.
- Calculating and processing monthly sales commissions accurately and timely, ensuring alignment with established compensation plans and policies.
What we are looking for
- Clear and demonstrable experience in Sales Operations in Fintech, cloud, information technology or software companies.
- A strong aptitude for data analysis, coupled with a proactive operational mindset, capable of driving efficiency and effectiveness through data-driven strategies.
- Solid process flow design, combined with exceptional project execution capabilities.
- Ability to work strategically and collaboratively across departments
- Analytical Skills: Strong analytical and problem-solving skills.
- Communication: excellent verbal and written communication skills.
- Attention to Detail: high attention to detail, data hygiene & accuracy
- CRM knowledge: proficiency in using CRM systems like Salesforce
- Team player: ability to work collaboratively in a team environment.
- Adaptability: ability to adapt to changing business needs and work in a fast-paced & high sales velocity environment.
What Success Looks Like
- Process: Develop, implement and embed sales processes with automation and velocity at heart.
- Performance: Develop, implement and embed KPIs, sales metrics, and best practices methodologies.
- Systems/Tools: Optimise data management and reporting structure, CRM configuration, and task automation requirements.
We appreciate the support recruitment agencies can provide, however our in-house team do not require any 3rd party assistance at this time.
At Stenn, we believe that every team member deserves to feel like they belong. We foster a culture of inclusivity, respect, and collaboration where everyone's unique perspectives are valued. Join us and be part of a team where you can thrive and grow, both professionally and personally.
