The Sales Operations will report to the Manager, Sales Operation Analyst and will be responsible for developing and overseeing a smooth, effective sales process to enable the growth of the organization. By offering effective techniques, efficient processes, value-added information, and sales tools, this function serves as a value-add business partner to the sales organization, enabling revenue development and enhancing sales efficiency
- Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management
- Refine customer segmentation, assist with territory management and creating a plan to enhance renewal and upsell processes
- CRM development and management that includes developing transition plan, researching best practices, and implementing changes
- Set up dashboards and reports, both in CRM and beyond, to track sales operations and cross-functional efficiencies, and identify areas of improvement
- Produce and review actionable and accurate sales reporting for sales reps, managers and executives
- Identify and make recommendations to eliminate sales process bottlenecks and inconsistencies
- Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment
- Support sales team with process improvement, measurement, tracking and analytics relevant to their function
- Prepare monthly sales reporting to create and maintain sales forecasting models and data. Build and help standardize business reporting or strategic analysis and internal business reviews. Coordinate the feasibility of all sample orders that are carried out under controlled conditions to meet product requirements. Lead projects for keyaccounts from requirements of definition through deployment. Identify schedules, scopes and implantation plans. Prepare sales orders, verifying specifications and price with purchase requisitions by comparing items requested t master list
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