The Sales Operations Analyst will provide comprehensive sales and customer operations support, increasing sales productivity by providing accurate analytics, efficient processes, ensuring use of cutting-edge tools and facilitating the flow of communication between all stakeholders. The SOA will support sales leadership in producing an accurate sales forecast, shouldering responsibility for implementing and maintaining adherence to processes that ensure its accuracy. In short, you will be the standard bearer for operational excellence in all revenue operations related areas.
WHAT YOU'LL DO
- Drive best in class processes, tools and capabilities across the EMEA sales organization.
- Ensure that targeted accounts are high-quality, updated with the most accurate data and that sales are updating the CRM according to process.
- Participate in the EMEA sales team meetings and ensure actions are documented and executed upon.
- Report the team activity metrics and statistics to sales leadership weekly/monthly/quarterly.
- Maintain documentation (SOPs) for key sales processes, assist with onboarding of new Sales reps, and additional tasks as required.
- Work with Technology and System Development teams to help deliver updates to the CRM.
- Assist in handling various SFDC administration functions, including but not limited to:
- Regular usage of admin tools to ensure consistent data quality management.
- Bulk data imports, data validation, normalization, and data cleanup
- Lead / Account assignment rules and reassignments
- Assist with internal user SFDC ticket backlog / time to resolution.
- Technical & Process Documentation
- Develop and maintain a thorough understanding of data and information resources.
- Keep abreast of new SFDC features and functionality using this knowledge to provide recommendations for process improvements, and update end users.
WHO YOU ARE
- Minimum 3 years’ experience in business or sales and/or revenue operations
- Excellent interpersonal, presentation, and communication skills
- Proficient in using a MS Word, Excel, PowerPoint, SalesForce CRM
- Advanced Excel skills (data filters, VLOOKUP, Pivot Tables, Data connections, Macros)
- 1-2 years of progressive experience working in the SFDC CRM platform is ideal, with hands on creation experience with objects, fields, workflow rules, process builder, etc.
- Experience in user interface configuration, data transfer and cleansing via Data Loader and/or SFDC Import Wizard
- This position may require some flexibility in work hours and occasional travel.
At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.
Should you require (or need) accommodations throughout any stage of the recruitment process, please provide your requirements to recruiting@trintech.com and we will work with you to accommodate your needs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
