Role: Global Head of Sales Operations and Strategy
Reports To: Chief Revenue Officer
Location: US or Australia
The team you’ll be joining
EML Payments is a global leader in payments transaction technologies, turning everyday interactions with businesses into exceptional experiences. Our mission is to create awesome, instant and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion.
We are a global payments technology company—and we run everyday transactions that make lives easier. EML is an issuer, program manager and processor of prepaid card solutions , ranging from reloadable cards to single use gift cards. We run in the background to enable the great payment experiences behind hundreds of brands across the globe. EML is an ASX listed business headquartered in Brisbane, Australia with offices in UK, Europe and North America with 450 employees globally.
The Role
The Sales Operations & Strategy role will play a crucial role in driving the success of our global sales function. This position is key to aligning and optimizing our sales operations and strategy across diverse markets and regions. They will oversee and enhance critical elements of the sales process, including deal desk management, pricing strategies, and sales enablement tools. By ensuring a cohesive approach to sales operations and strategic planning, the role will enable our sales teams to achieve their targets, streamline processes, and deliver exceptional value to our clients. This role requires a strategic thinker with the ability to integrate global sales initiatives, manage cross-functional teams, and drive performance improvements across the organization.
Key Responsibilities:
- Deal Desk & Pricing: Develop and manage pricing policies, deal structures, and communications plans. Ensure that pricing strategies align with business objectives and market conditions.
- Sales Tools & Systems: Oversee the implementation and optimization of sales systems and tools to enhance pipeline management and sales effectiveness.
- Sales Enablement: Coordinate with legal, regulatory, and compliance teams to facilitate deal closure and ensure adherence to internal policies.
- Field Marketing: Develop and execute go-to-market plans and create collateral tailored to each region. Ensure consistency and effectiveness in field marketing efforts.
- Sales Strategy: Contribute to the development and execution of global sales strategies. Analyse market trends and customer needs to drive strategic initiatives.
- Team Management: Lead and manage a team of 2-3 professionals, fostering a collaborative and high-performance environment.
Qualifications
EML is looking for a highly respected and experienced leader in payments and financial services who brings the following skills and attributes:
- Proven experience in sales operations, strategy, or a related role within a global organization.
- Strong understanding of sales processes, pricing strategies, and deal management.
- Experience with sales tools and systems, including CRM platforms (Clari, Gong, Salesforce, HubSpot, HighSpot).
- Excellent communication and organizational skills, with the ability to coordinate across multiple teams and regions.
- Ability to develop and implement effective sales enablement and field marketing strategies.
- Demonstrated leadership and team management capabilities.
- Ideal candidate will have experience in FinTech, SaaS, or Payments.
- Ability to travel up to 30%.
EEO Statement
Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
We believe in understanding and respecting differences. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at EML has an ongoing responsibility to respect and support a globally diverse environment.
