ABOUT IFX PAYMENTS
Founded in 2005, IFX Payments has grown to become a leading global foreign exchange, payment and financial technology provider. It is our strategy to build a core group of strong long-term employees who can grow and develop within the business. Our employees have an opportunity to play a part in this growth and can expect to share the rewards as part of a dynamic and successful team.
Working at IFX Payments provides an opportunity to collaborate with a team of experienced and culturally diverse professionals on a wide range of challenges. We encourage development at all levels in combination with an engaging and rewarding culture that encourages continuous learning, career progression and flexible working. IFX Payments is an equal opportunities employer and prides itself on its collaborative and supportive culture.
JOB DESCRIPTION
The Sales Operations Analyst will be responsible for sourcing, building, optimising, and analysing processes that drive revenue, support sales and marketing functions, and enable effective data-driven decision-making across the business. The role requires a strategic thinker with a data-driven mindset and a collaborative approach to work closely with Sales, Marketing, and other departments to optimise the entire revenue generation cycle, streamline operations, and ensure timely access to valuable insights.
RESPONSIBILITES
Phase 1 responsibilities:
1. Sales Pipeline Support
- Working with sales managers to profile new business within defined verticals by collating company and contact data to support targeted outbound sales campaigns.
- Upload leads from Zint and ZoomInfo into the CRM and assign to designated salesperson on a weekly basis •Develop insights on success against lists provided on a salesperson basis
- Act as a cross-functional collaborator across go-to-market teams to align objectives and optimise efforts.
- Extract and interpret insights from business data to optimise sales, marketing, and retention processes.
2. CRM & Processes
- Build, optimise, and analyse internal processes for generating revenue.
- Report on monthly revenue forecast & KPI reporting
- CRM systems for governance, data integrity, process optimisation, reporting.
- Utilise Inforex and existing client data for performance tracking and optimisation.
. Revenue reporting
- Work with finance to act as the conduit to gather and report sales performance against new and live clients
- Report on live client-by-client monthly performance and how they are tracking against forecast
- Provide client trends based on type, account manager, size, flows.
Phase 2 responsibilities:
Sales Operations:
1. Data Gathering and Analysis
- Profile new business opportunities by collecting market and prospect data to support targeted outbound sales campaigns.
- Develop insights on the existing client portfolio: client composition, revenue share, risk weighting, client lifecycle, and onboarding timelines.
- Act as a cross-functional collaborator across go-to-market teams to align objectives and optimise efforts.
- Extract and interpret insights from business data to optimise sales, marketing, and retention processes.
2. Revenue-Generating Processes
- Build, optimise, and analyse internal processes for generating revenue.
- Enhance CRM systems for governance, data integrity, process optimisation, reporting, and forecasting.
- Manage lead sourcing tools to support the sales pipeline.
- Utilise Inforex and existing client data for performance tracking and optimisation.
3. Cross-Functional Project Management
- Collaborate with sales and marketing functions to provide priority data for campaigns and strategic initiatives.
- Ensure cross-departmental alignment on data requirements and timely acquisition of information.
Marketing Operations:
1. Marketing Workflow Optimisation
- Build, optimise, and analyse marketing workflows, including paid campaigns, events, and inbound inquiry handling, to ensure efficient lead management.
- Collaborate with the Marketing team to design and implement strategies for capturing, nurturing, and converting leads via HubSpot, emphasising the development of an opted-in marketing database.
2. Data Collaboration and Prioritisation
- Work with the Marketing team on priority data requirements for ad-hoc campaigns, regulatory communications, or incident response communications.
- Provide insights on market trends and campaign performance to shape future marketing efforts.
3. Attribution Reporting
- Develop sophisticated attribution reports within HubSpot to deliver a comprehensive view of conversions by channel.
- Provide insights into customer journeys that include both marketing-driven interactions and conversions via other channels, such as outbound or partnerships.
COMPETENCIES & EXPERIENCE:
Experience
- 3-5 years in Sales Operations, Marketing Operations, or Revenue Operations roles within a B2B environment, ideally in the fintech or payments industry.
- Proficiency in CRM and marketing automation platforms (e.g., HubSpot, Salesforce) and experience in managing data integrity and reporting processes.
Technical Skills
- Strong analytical skills with experience in data analysis, forecasting, and building dashboards or reports (e.g., Power BI, Tableau).
- Proficient in Excel, SQL, or similar tools for data analysis and process optimization.
- Knowledge of lead sourcing tools and techniques.
Personal Qualities
- Strategic thinker with a proactive approach to problem-solving.
- Collaborative team player with strong communication and project management skills.
- Attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
BENEFITS
- 25 days of annual leave + bank holidays and your birthday off.
- Pension auto-enrolment with salary sacrifice contributions.
- Healthcare cash plan including support for dental, physio and therapies.
- Discounts on fitness, cinema discounts, shopping, travel, entertainment and more!
- Life Insurance.
- Cycle to work.
- Nursery fees salary exchange.
- Employee Assistant Programme
- Career progression with excellent training and development.
- Company events – Pub nights, sporting events, seasonal parties, socials.
ADDITIONAL INFORMATION
- We work on a hybrid basis from our office in central London.
- You must be eligible to work in the UK to be considered for this position.
- Full background check will be carried out.
