About Paytime
Paytime is an innovative HR Fintech company providing Earned Wage Access (EWA) solutions across Australia. We partner with organizations to give their employees greater financial flexibility by accessing their earned wages when they need them. We were founded in 2021 in Sydney and are part of the On-Demand Pay International Council, a network of Earned Wage Access providers globally.
Our clients include renowned Aussie brands like Beyond Bank, McGrath Estate Agents, Supabarn Supermarkets, Toyota and Lexus dealerships and several others, and we are backed by an international investment fund.
The Role
We're seeking an Operations Manager to lead our customer success initiatives and support our broader operational functions. This role will require you to develop a deep technical understanding of earned wage access solutions and their integration with payroll systems. You'll be managing both client implementation and ongoing client support while contributing to our company's operational excellence. The ideal candidate will be able to bridge the technical aspects of our solution with practical payroll operations, and implementing/troubleshooting them in our clients environment.
Key Responsibilities
- Lead end-to-end customer implementation and onboarding processes, including technical integration planning, system configuration, and testing of Paytime's technology with client payroll systems
- Work with our product and engineering team to assist them in designing and developing new integrations with new HR, payroll, and time-and-attendance systems
- Manage ongoing customer support queries, maintaining high service standards
- Drive customer success strategies to ensure maximum value and client satisfaction
- Drive user communications to ensure maximum adoption and user satisfaction
- Collaborate with the broader team on operational improvements and process optimization
- Oversee documentation of processes, procedures, and best practices
- Support internal team members with operational needs
- Running reconciliation reports and processes
- Contribute to the development of scalable operational frameworks as we grow
- Maintaining regular check ins with existing clients with potential site visits (some travel involved)
- Driving and executing launch events for new clients, preparing comms for launch and ongoing comms to users
- Gather and produce testimonial assets
About You
- 5+ years of hands-on experience in: payroll operations, or payroll implementations, or HR/HRIS implementations
- Strong technical understanding of payroll systems and processes, including payment flows, data structures, and integration points
- Enjoy working with new technologies and understand how software works at a high level
- Outgoing personality that enjoys working and communicating with new and existing clients
- Strong track record in customer success, implementation, or customer support roles
- Excellent project management and organizational skills
- Outstanding communication abilities, both written and verbal
- Problem-solving mindset with attention to detail
- Ability to work independently while contributing to team goals
What We Offer
- Opportunity to shape customer success operations in a growing fintech company
- Collaborative work environment with a focus on innovation
- Professional development opportunities
- Competitive salary package
- Chance to make a real impact on people's financial wellbeing
- Hybrid working arrangement (3 days in the office - Sydney CBD, 2 days from home)
Why Join Paytime?
As the Business Operations Manager at Paytime, you'll play a crucial role in helping organizations provide financial flexibility to their employees. You'll be joining a company that's not only going through a good growth trajectory, but is passionate about making a difference in people's lives while working with cutting-edge technology in the financial services/payments/HR sector.
To apply, please send your resume and a cover letter explaining why you'd be a great fit for this role at Paytime.
