Business Operations Manager
Location: Colaba, Mumbai
Employment type: Full-time | Work from office
Who we are
Presolv360 is an online dispute resolution (ODR) platform that harnesses the power of technology to facilitate quick and effective out-of-court resolution of disputes while drastically reducing the costs and resources involved in resolving them.
The Founders and the team are driven by the vision, ‘digital access to justice for all’ and are backed by a remarkable set of investors. Presolv360 is empaneled as a Mediation Institution by various Courts in India. Presolv360’s advisory council consists of Justice U U Lalit, former Chief Justice of India, Justice B N Srikrishna, former Judge of the Supreme Court of India and Justice K Kannan, former High Court Judge.
We’re looking for passionate people who want to build on what we’ve created, take initiative, grow together and revolutionize the future of dispute resolution!
We mean it when we say, ‘Presolv360 is yours to build.’
If this sounds interesting to you, we’d love to have you read on.
What You'll Do
o Lead and oversee the operations team, ensuring efficiency, productivity, and service excellence.
o Manage end-to-end business operations, optimizing workflows while ensuring strict adherence to SOPs.
o Foster cross-functional collaboration with product, tech, legal, and client teams to align business objectives.
o Develop and implement strategies to enhance operational efficiency, scalability, and overall business performance.
o Establish and monitor key performance metrics, analyze trends, and drive continuous improvement initiatives.
o Ensure compliance with legal, regulatory, and industry standards within the ODR ecosystem.
o Streamline processes to enhance process efficiency and stakeholder satisfaction.
o Act as a liaison between enterprise stakeholders, ensuring seamless coordination and execution of business strategies.
o Identify operational challenges and proactively implement solutions to drive innovation and process excellence.
Skills/Qualifications
o Candidate must have a Bachelor's or Master’s degree in Law, Business Administration, Operations Management, or a related field.
o Familiarity with legal and regulatory requirements related to ODR or dispute resolution.
o Must demonstrate the ability to handle confidential information with discretion.
o Strong understanding of SOPs, workflow automation, and operational efficiency strategies.
o Proficient in software (like MS Office, G Workspace).
o Excellent written and verbal communication, and negotiation skills.
o Enterprising, resilient, perseverant and ‘never give up’ attitude.
o Going beyond the call of duty, willingness to learn and take initiative
o Passion to work with people for the people
Presolv360's Commitment to Diversity
Presolv360 is proud to be an equal opportunity employer. We celebrate different experiences and we're committed to diversity, equity, and inclusion at all levels of the company.
Our Values
Our team embodies our eight core principles and if these principles speak to you – we’d love to talk with you.
o Mission Driven: We will passionately apply ourselves to serving our stakeholders, knowing if we create value for them, value will flow to our company.
o Extreme Ownership: We think and act like owners. Our focus is on building long-term value, not scoring short-term marks.
o Boldness: We want to revolutionize. Make a difference. We would rather fail at something meaningful than succeed at something trivial.
o Creating our own luck: The best way to make progress is to act.
o Economical: Efficiency is important, and we consider both the costs and benefits of our actions.
o Team-oriented: In working together, we maintain a low ego, make everyone feel welcome, assume good intent, trust one another, and seek out different perspectives. We empower our teammates to be at their best. We believe in the principle – ‘support each other to grow together’.
o Challenged, but not overwhelmed: We are curious people and learning is our second name. Growth happens outside our comfort zone. We achieve our potential through consistent, manageable growth.
o Integrity: We do the right thing. When we make mistakes, we own and correct them. Everyone can count on us to act according to our values, beliefs, and principles we state we hold. This trust must never be broken. Remember, we are not in the business of disputes. We are in the business of trust.
Recruitment Process
o Write to us with your CV at swadha@presolv360.com. Mention ‘Business Operations Manager’ in the subject line.
o After screening, suitable candidates will be required to complete a customized assignment.
o Shortlisted candidates will be contacted for two rounds of interviews.
o Your compensation will be decided based on your skill, experience and final assessment.
o Employment type: Full-time | Location: Mumbai (WFO)
