GB Brands for Reebok is seeking a dedicated and customer-oriented Wholesale Customer Service Executive to join our client's dynamic team.
In this role, you will play a key part in managing day-to-day B2B customer service operations, including order entry, product allocation, and coordination with the warehouse.
You will also be responsible for monitoring shipments and maintaining proactive communication with customers to deliver exceptional service and satisfaction.
This position requires a detail-oriented individual with strong communication and problem-solving skills, capable of thriving in a fast-paced environment.
Key Responsibilities:
- Order Management: Accurately enter customer orders into the system and ensure timely processing.
- Product Allocation & Logistics Coordination: Support the allocation of customer orders and maintain seamless communication with the warehouse to ensure timely shipment preparation and dispatch.
- Customer Communication: Track order allocations and monitor upcoming shipments. Provide timely updates to customers and internal teams on delivery schedules, potential delays, and any order status changes.
- Cross-Functional Collaboration: Work closely with Sales, Logistics, and Operations teams to resolve customer issues, address product-related concerns, and ensure smooth end-to-end order processing.
- Performance Monitoring: Assist in tracking key performance indicators (KPIs) such as order fulfilment rates, delays, and customer satisfaction. Report recurring issues and contribute ideas for process improvements.
Skills and expereince required:
- At least 3 years expereince in wholesale Operations and Customer Service.
- Excellent understanding of order processing, delivery logistics, and after-sales service.
- Strong communication skills, both written and verbal, with a customer-first mindset.
- Organised, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
- Proficient in Microsoft Office, with experience using ERP or order management systems.
- A proactive problem-solver with a calm and collaborative approach under pressure.
Location: London
Salary: Excellent salary depending on experience plus annual bonus, staff discount, and pension contribution
Holidays: 33 days (including Bank Holidays)
