We’re seeking a high-impact leader to architect and drive operational excellence across our B2B ecosystem — spanning large-scale manufacturing, logistics, and retail partnerships. This role is not about maintaining the status quo. It’s about building scalable systems, delivering measurable ROI, and ensuring our clients experience seamless, value-driven engagement at every touchpoint.
What You’ll Own:
- Round-the-Clock Command: Lead operations that never sleep. Ensure seamless functioning across time zones, geographies, and client expectations.
- Client Lifecycle Mastery: Architect and oversee the full B2B client journey — onboarding, engagement, retention — with precision and empathy.
- SOP-Driven Efficiency: Design and enforce gold-standard SOPs that drive consistency, accountability, and measurable impact.
- SLA Excellence: Build and monitor frameworks that not only meet SLAs but redefine them. Escalations don’t reach you — because your systems prevent them.
- Pan-India Presence: Lead a distributed team of 300+ professionals, from metros to remote hubs, ensuring unified performance and culture.
- On-Ground Leadership: Be where the action is. Whether it’s a client escalation in Mumbai or a process bottleneck in Guwahati — you’re hands-on and solutions-first.
- Operational Innovation: Identify inefficiencies, build automation, and implement scalable solutions that future-proof the business.
Who You Are:
- A strategic operator with a bias for action.
- A people-first leader who can inspire, coach, and mobilize large teams.
- A systems thinker who sees the big picture but never misses the details.
- A client whisperer who understands needs before they’re spoken.
- A relentless executor who turns vision into reality — fast.
Why This Role Matters:
Because our clients depend on us. Because our teams look to us. Because our business grows when our operations run like clockwork. If you’re ready to lead from the front and build something enduring, this is your arena.
