Business Operations Officer
Clerk Grade: 5/6
Salary Range: $99,938 - $110,271 + super
Employment Type: Ongoing
Location: McKell, NSW with hybrid working arrangement including office attendance
Division & Team: Process Excellence & Automation (PE&A)
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Provide a broad range of administrative and coordination support to the PE&A team.
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Manage competing priorities in a fast-paced environment with strong attention to detail
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Leverage business unit knowledge to support program delivery and improve operational efficiency.
About this role
The PE&A team plays a critical role in ensuring processes are efficient, compliant, and customer focused. You’ll be joining a collaborative and dynamic group committed to delivering high-quality outcomes across the department.
About You:
To succeed in this role, you will be:
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Organised and proactive, with the ability to manage multiple tasks and deadlines.
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A clear communicator, able to respond to complex enquiries and provide accurate information.
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A strong coordinator, comfortable working independently and collaboratively to support team operations.
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Experienced in using technology and systems to improve efficiency and service delivery.
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Able to adapt quickly to changing priorities and contribute to continuous improvement.
About Us:
The Department of Customer Service (DCS) transforms how NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make the government work better. DCS is a service provider and regulator, focused on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
Looking for more information about the role?
Reach out to the Shan Sharma, Director Process Excellence & Auto at shan.sharma@customerservice.nsw.gov.au to learn more about this opportunity.
What's next?
Please discuss this opportunity with your manager prior to applying.
Submit your application with:
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Your CV
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A short cover letter (no more than half a page) outlining why you’re interested in the role and why you think you’d be a good fit
Please note: Applications will be reviewed on 12 January 2026 with interviews booked from 15 January 2026. Thank for your patience and interest!
The application portal will be unavailable from 24/12/25 to 25/12/25 due to system maintenance. Applications during this period will not be received. If you would like to apply for this opportunity, please apply prior to midnight 23/12/25 or from 26/12/25 until the closing date.
Salary Grade 05/06, with the base salary for this role starting at $99938 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday, January 12th, 2026 at 10:00 am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
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