About the Role
A fast-growing, members-only home swapping network is revolutionizing travel by enabling people to exchange their primary residences with trusted peers. This innovative platform allows both renters and homeowners to explore new destinations without the high costs of traditional travel — powered by a strong community built on trust. Founded by experienced leaders who have scaled multi-billion-dollar products in the proptech and tech sectors, this company is backed by top-tier investors and is on a mission to create a true sharing economy. We are seeking a Business Operations Associate Manager to help scale systems, processes, and insights that directly impact member experiences. This high-impact role requires a mix of analytical rigor, operational problem-solving, and cross-functional collaboration to ensure the company scales with excellence.
Responsibilities
- Design and implement repeatable internal processes to solve complex operational challenges
- Conduct operational audits and efficiency reviews to identify improvement opportunities
- Lead analytics projects that uncover actionable insights across the business
- Build dashboards and self-serve data tools to track KPIs and guide decision-making
- Collaborate with Product and Operations teams to scope, prioritize, and execute initiatives
- Create playbooks and frameworks to standardize and scale best practices
- Provide leadership with data-driven recommendations that inform company strategy
- Take ownership of evolving high-impact projects as company needs change
Qualifications
- 5–8 years in business operations, strategy, analytics, or similar fields
- Strong analytical abilities and SQL fluency (live SQL exercise required)
- Proven ability to solve ambiguous business problems with structure and data
- Excellent communication skills for translating complex topics into clear insights
- Comfort operating cross-functionally in a fast-paced, evolving environment
- Ability to move quickly from insight to execution
- Strong judgment on when to seek guidance and when to act independently
Benefits
- Competitive salary and equity packages
- Comprehensive health benefits
- Flexible vacation policy
- $4,000 annual travel stipend for use at company homes
- Unlimited credits to stay at network homes during employment
- Remote-flexible work environment with opportunities to work from HQ
- Regular offsites for in-person collaboration
- Supportive, inclusive, and high-performance team culture
- A “championship” environment focused on growth, feedback, and continual development
Job Type: Full-time
Pay: $50,942.69 - $61,350.33 per year
Work Location: Remote
