Company Description
THOR Kitchen is a leading manufacturer of mass-premium pro-style kitchen appliances. The company offers a full suite of the most affordable pro-style kitchen appliances. THOR Kitchen is dedicated to providing high-quality products that bring efficiency and style to the modern kitchen. Potential applicants can join a dynamic team committed to excellence.
Role Description
This is a full-time, on-site role for a Sales Operations Manager located in Mississauga, ON, Canada. The Sales Operations Manager will oversee day-to-day operations, ensure customer satisfaction, and support the sales team with analytical insights. The role involves managing sales data, optimizing processes for efficiency, and handling customer service inquiries. Effective communication with various departments to achieve operational success is essential.
Key Responsibilities:
- Develop and expand sales channels to increase market penetration across Canada.
- Build and maintain strong relationships with large, mid-size, and small big-box retailers to drive revenue growth.
- Manage day-to-day sales operations, including order processing, dealer support, and system updates.
- Develop and maintain sales performance reports, forecasts, and dashboards to support leadership decision-making.
- Monitor inventory availability and coordinate with operations to ensure timely product delivery.
- Support channel partners (dealers, distributors, retailers) with pricing, promotions, and product information.
- Identify process inefficiencies and implement improvements to optimize sales workflow.
- Collaborate with marketing on promotional campaigns, ensuring accurate execution and measurement.
- Partner with finance to ensure pricing accuracy, discount approvals, and commission tracking.
- Train and support sales team members on CRM tools, reporting, and operational processes.
Qualifications
- Bachelor’s degree in Business Administration, Sales, Marketing, or related field.
- 5+ years of experience in sales operations and channel development, preferably in the appliance, consumer electronics, or durable goods industry.
- Proven track record of developing new business and maintaining relationships with large and mid-tier retailers (big-box stores, regional chains, specialty retailers).
- Strong analytical skills with experience in sales reporting, forecasting, and data management.
- Excellent communication, organizational, and negotiation skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working with retail and distribution channels strongly preferred.
- Bilingual languages: English and Mandarin.
