About Pinch
Pinch is a tech-enabled marketplace empowering healthcare entrepreneurs to launch and grow thriving aesthetics practices without leaving their day job. We're building a startup that helps Nurse Practitioners focus on delivering aesthetics services to clients in the comfort of their own home. Pinch is founded by a surgeon and a former SpotHero executive, funded by Chicago's top venture capitalist firms, scaling quickly and looking for a key leader to join our team.
Role Overview
We're seeking a highly driven, analytical, and execution-focused Director of Strategy & Operations to serve as the right hand to our CEO. This is a high-ownership role for someone who thrives in both strategy and execution—able to zoom out to see the big picture and dive in to get things done. You'll be responsible for launching and scaling new markets, owning data and reporting, and driving strategic projects from ideation to delivery. You'll get to act as a strategic thought partner to the CEO, providing analysis, insights, and execution support across the business.
Key Responsibilities
Market Launch & Scaling
- Lead new market launches end-to-end—planning, execution, and post-launch growth in partnership with supply, demand and operations teams
- Run weekly business review and monthly retros for market performance
- Own ideation, experimentation and strategies to accelerate market growth
- Own the playbooks and project management for scaling nationally
Data & Analytics, Reporting Project Management, & Planning
- Own from ideation through development and analysis all company dashboards, KPIs, analytics (Looker, Google Sheets, PostHog) and ad-hoc financial analysis
- Ensure the business is running on accurate, timely, and actionable data the team understands
- Lead or assist with business reviews, retros, and planning sessions
- Work closely with CEO on financial planning and analysis
Lead and own Special Projects
- Drive strategic initiatives from idea to launch—structuring ambiguous problems, identifying opportunities, and delivering results
- Types of projects may include:
- Developing strategies to increase provider utilization
- Optimizing workflows to help internal teams have more impact
- Building strategic partnerships to expand client acquisition
- Playing product manager on select technology projects
- Researching new services offerings for clients or providers
- Leveraging SaaS tools and AI to automate repetitive processes
- Owning a recruiting process to onboarding new team members
- Optimizing our unit economics and internal processes
- Owning the new product pipeline
Requirements
Qualifications
- 7 to 10+ years of high growth startup experience and 2+ years of consulting/banking
- Proven ability to launch and scale initiatives in ambiguous, fast-moving environments
- Exceptional analytical skills and P&L fluency
- Strong project management skills with a track record of delivering cross-functional results
- Clear communication and executive presence; able to influence at all levels
- High bias for action, resourceful, and comfortable rolling up your sleeve
- Fluent in software and process optimization (e.g. Notion, Zapier, AI tools)
- Excited to work hard, have startup scrapiness and get stuff done fast
- Excited to work in person and also able to work effectively remotely
- Open to occasional travel to support business initiatives across the country
Benefits
Why Join Pinch
- Excited to scale a startup focused on empowering healthcare entrepreneurs
- High autonomy and visibility, reporting directly to the Founder/CEO
- Work at the intersection of healthcare, technology, and entrepreneurship
- Equity upside and growth opportunity in a high-velocity startup
- Work with a passionate, hard working, nice and smart team every day
Compensation & Benefits
- Cash compensation for seed/Series A startup+ equity commensurate with experience
- Good health, vision, dental benefits with more coming very soon
- Flex PTO + hybrid work environment
- Free and discounted aesthetics treatments
