Director of Sales Operations

Confidential • Full-time • Edison, New Jersey, United States • $150k - $170k / year • 3m ago

The Director of Sales Operations will be responsible for driving the sales strategy, optimizing sales processes, and enhancing the overall effectiveness and efficiency of the sales team. This role involves collaboration with cross-functional teams, particularly Planning and providing analytical support, and ensuring that the sales department meets its goals while aligning with the company’s objectives. Establishing and leading a robust S&OP process is a primary responsibility.

ESSENTIAL FUNCTIONS:

Collaborate with senior leadership to develop and implement sales strategies that support the company’s growth objectives and market expansion initiatives
Identify, design, and implement process improvements within the sales operations function to enhance productivity and efficiency across the sales team
Lead and manage the customer acquisition process and funnel, ensuring strong pipeline and sharing the funnel status from lead through conversion
Analyze sales data and metrics to provide insights and recommendations that inform design-making and drive performance improvements
Develop and manage sales forecasting processes, ensuring accuracy and alignment with company goals. Monitor sales performance against targets and adjust strategies as needed.
Lead, mentor, and develop the sales operations team, fostering a collaborative environment and promoting professional growth
Work closely with marketing, finance and supply chain teams to align sales initiatives with broader business objectives, ensuring effective communication and execution
Ensure clear pricing strategies that are easy to communicate and implement across all stakeholders.
Develop and implement training programs for the sales team to enhance product knowledge, sales techniques and CRM tool utilization
Oversee the maintenance and optimization of the CRM system, ensuring data is accurately captured and utilized to drive sales effectiveness

REPORTING RELATIONSHIPS:

Critical Operating Relationships

Demand Planning Manager, Procurement Director, Sales VPs and Directors and Field team, VP Operations, Customer Service Manager, Production Managers

QUALIFICATIONS:

Education:

Bachelor’s degree in Business, Sales and Marketing, or a related field

Experience:

7+ years of experience in sales operations or related roles in the Consumer Packaged Goods (CPG) space with a proven track record. Vitamin and dietary supplement industry preferred
Experience in developing and leading high-performance teams
Experience with CRM systems and proficient in MS Word, Excel, Outlook

KNOWLEDGE, SKILLS AND ABILITIES:

Disciplined, Data-driven, Growth oriented leader
Ability to develop and execute long-term sales strategies aligned with company objectives
Ability set process and lead S&OP
Experience developing, communicating and executing pricing strategies
Ability to manage and forecast sales budgets, including ROI analysis and financial modeling
Strong analytical skills to review previous sales reports, interpret data and share with stakeholders
Capacity to manage multiple projects simultaneously, prioritize tasks and meet deadlines
Ability to collaborate effectively cross-functionally and get buy-in from other department leaders
Communicate verbally and/or in writing in a clear and concise way
Willingness to challenge team members at all levels of the organization
Hold team and peers accountable for agreed upon deliverables
Create clear expectations for team, coach, and hold them accountable
Develop talent within department – creating a culture in the dept aligned with company values
Initiate projects and initiatives that are aligned with broader organizational goals

Job Type: Full-time

Pay: $150,000.00 - $170,000.00 per year

Benefits: